Simply Koko

Where to start....absolutely incompetent. Cant manage their diary for appointments (Lots of excuses). Having to get the seamstress to call her while Bride & bridesmaids stood outside the shop to find out where she is. Cant keep their own receipts for things that have already been paid for (Demanding customers provide proof of payment). But the most unbelievable one is managing to get one of the 4 bridesmaids dress in THE WRONG COLOUR, then blaming everyone else but themselves for the issue 1 week before the wedding. If you read the reviews there are some good ones. A bride is just looking for everything to go well. Of course it deserves praise. But the real measure of a company is when things go wrong and how they react. Read the bad reviews, when things go wrong these guys blame you, accuse you and treat you appallingly. I got married decades ago. I still remember my future wife coming home and buzzing about her trips to see the wedding planer. He would spend time with them discussing everything and made her feel amazing. Nothing was too much trouble. Every time anyone mentioned Simply Koko to me there was always something wrong and distasteful. As with the receipts, we keep a record of everything. Be my guest to blame someone else for this poor review..... Seeing as you responded with a 'i dont know who you are' comment lets clear it up. I must admit i presumed the dress being the wrong colour comment would let you know the customer, however maybe it happens more often than i thought. I am the father of the bridesmaid who ended up in a different colour dress so i am not your customer. However i also heard 1st hand how they were all treated. Thing that prompted me to revisit this is i am now hearing how poorly you are treating the prom dress customers. We learnt our lesson and didnt come near you. Hopefully others read this and realise before its too late.
Apr 25th, 2023

What a fantastic time yesterday at Simply Koko finding my wedding dress which I absolutely love. Jacinta and Emma were fabulous and lovely. My sister and loved the experience together. It was all so professional and at the sane time we had such fun. Jacinta took time before the appointment to find out a bit about me and that really helped to find the dress. Perfect! Thank you Simply Koko. Can't wait for next appointment!
Jan 5th, 2023

I could not recommend Jacinita and her team enough for the service she provided me with when finding my dream dress. It was a peace off my mind and a pleasure getting my dress from Simply KOKO. Jacinita took care of one of the biggest items of my day and I could not have felt any better. I would also highly recommend the dress the bride, what a great service this is and makes your special morning that little bit less stressful. From the bottom of my heart, THANK YOU!! From Leanna
Sep 19th, 2022

Ive just had my last dress fitting and absolutely love my dress. I just cant wait to wear it now. I would highly recommend as the ladies are so helpful and lovely. The dresses are amazing and they knew immediately what would suit me.
Jun 29th, 2022

Unfortunately the worst experience Ive ever had. Very rude and childish behaviour from the owner. With added costs just before the big day. Once signed in and she has your money, it is clear she does not care and simply koko is simply the Cruella de Vil of the bridal world. She was happy to take our money but refused to give us any paper work or terms & conditions. If you are unfortunate to buy from this shop, please get a copy of the terms and condition and a contract that NO added cost or price increase a week before your big day. Better still avoid this shop all together for a stress free wedding.
Jun 15th, 2022