Lloyd Carlisle BMW

Gary was great
Apr 20th, 2023

All the staff were super friendly and not pushy at all!
Apr 10th, 2023

Absolutely faultless from the servicing department. Took my 20 year old X5 for some well needed maintenance and the car drives like new! Reece delivered excellent customer service and always kept me in the loop from start to finish. I also want to mention the two Gentlemen who picked me up and dropped me off from work, Dave and Joe, absolute Gentleman, was a pleasure meeting them both. Everyone is a credit to the company. I'll definitely be using them again for future work and MOTs! 5*
Apr 2nd, 2023

Bought a BMW 2 series from here recently. Car was well priced and exactly as described and customer service was excellent throughout the buying process. Unfortunately this is where the positive review ends. On the way home from collecting the car i received a TPMS failure warning. Fair enough, these things happen. I brought the car back from Glasgow to Carlisle for them to replace the sensors which fixed the issue. Unfortunately when i got back home i then realized that one of the rear tyres was now leaking through the valve stem indicating that the valve stem was not refitted correctly. Further to this i found traces of oil/brake dust on the oyster door cards and bolster on the drivers seat of my interior. I complained about this via email and only after prompting for a response a week later did i get a reply. I then returned this Saturday to have the tyre leak issue rectified and they replaced the valve on this tyre with a new valve. I went home hoping the issue was finally fixed only to find i now had an even worse leak from the new valve, meaning i had to reinflate the tyre the day after getting the valve replaced. This has been the case each day since. Being completely fed up i popped into my local tyre shop this morning. They identified the leak at the valve stem quickly and replaced this part. The issue now appears to be fixed. They mentioned that one of the rubber washers on the inside of the valve stem was the wrong size, and that there was some grime in that area too which should have been removed when the valve stem was changed on Saturday. I'm not normally one for writing reviews on google but my overall experience of having issues on my car rectified here was absolutely diabolical. I've never had so much grief and spent so much time getting simple work done on my car. Such a shame because the car is lovely overall and the sale process was great, but the after sale service really let the business down. I don't plan on returning for my September service here its just not worth the grief.
May 1st, 2023

I recently discovered after driving my car on a journey to Kendal in the rain that my front nearside headlight had water inside. I booked my car in to to my local BMW dealership to have this fault investigated and to establish whether or not the issue would be covered under my comprehensive BMW insured warranty. On arrival at the service desk I was informed that I also needed to have a vehicle health check, which I thought was completely unnecessary but allowed them to go ahead. 1.5 hours later I was informed by the service advisor (SA) that the issue with the water ingress in my headlight was not covered by the warranty, I was informed that it is classed as FOGGING, (which in my opinion is utter rubbish!) As a paying customer I am entitled to receive evidence of any investigative work carried out on my vehicle therefore I requested a written report detailing the technicians investigation, however this was refused. The service advisor then pushed a meaningless tick box health check sheet pertaining to my car over to me with an estimate stapled to the back of it for 941.58 inclusive of VAT, the cost replacing the affected headlight, which was not referred to in the health report indeed the report has the green tick box checked for exterior and interior lights. The SA quickly followed up with the speculative question 'shall I book you in?" I said NO and goodbye. I phoned Allianz BMW insured warranty claims department to confirm exactly what my warranty covers and the process to be followed by myself and the authorised BMW dealership workshop. They stated that I am covered for electrical or mechanical failure of components, they also stated that the authorised BMW workshop should carry out a thorough investigation to determine exactly what the causal nature of the failure is. I have not been provided with a report detailing the findings of the BMW technicians investigation into the cause of the defect in my headlight, namely water ingress. I strongly advise others to steer clear of this dealership. I posted this review on Friday 17th March 2023. Lloyd Carlisle BMW (Owner) acknowledged having sight of my review on Monday 20th March 2023, the owner stated: Hi Adrian, thank you for taking the time to leave your feedback. We're so sorry to hear about your recent experience with us.Your comments have been passed on, and a member of our team will be in touch with you today. Once again, we apologise for the inconveniences, and we hope a satisfactory resolution can be reached. Many thanks . A member of the team did not get in touch with me that day (Monday 20th March 2023). It is now Thursday 23 March 2023 and a member of the Lloyd BMW has still not been in touch! I have now had my front nearside headlight replaced under warranty, It is disappointing that I had to go to such lengths in order to get Lloyd BMW to carry out this work as they are under obligation to fulfil the requirements of the comprehensive warranty I have paid for.
Apr 9th, 2023