Thomson Roddick Auctioneers & Valuers

Avoid like the plague. An auction quite happy to take the usual exorbitant buyers fees and profit from bumped up internet bidding but offer zero service in return. Refused to post a small lot in a jiffy bag, haven't even moved it to another branch where MBE collect from. 3 weeks later still not got my item.
Mar 29th, 2023

Mar 28th, 2023

Friendly advice no problems
Mar 20th, 2023

Absolutely disgusting and prejudicial treatment towards customers wishing to participate in their auctions. After much chasing back and forth over the phones, Sybelle wouldn't approve my registration, despite approving all of my previous registrations with this auction and me making immediate payments after the sale for the past year - all because she didn't want to press a button. This was totally uncalled for. I have absolutely NO issue with all other auctioneers manually approving me, as I have over a 1,000,000 combined purchase total across multiple platforms. I explained to her in several emails that I had participated in thousands of auctions, with over 1000+ won transactions alone on Easylive, and despite her former email saying she would continue to approve me manually as I'd explained the situation previously and had been approved by the auctioneer. She refused to transfer me to the auctioneer, who ultimately is the person to make the decision (like they had always before) to approve a bidder. She then very rudely hung up the phone - not great with people skills. I invite the auctioneer to contact me directly to resolve this.
Feb 4th, 2023

Disappointing experience. I had been assured that I would be kept up to date with cataloguing, auction dates etc, but this didn't happen and I was only informed after the event. Had I seen how they intended to present our property for sale, there are items I would have withdrawn or set a reserve upon, but I was denied that opportunity. If you choose this outfit for selling your property, make sure they DO keep you informed, but I wouldn't recommend them. Update: Have received no further communication from them, let alone an apology, despite my having made clear that they denied me the opportunity to withdraw items or set a reserve price. There were certain items I knew had value to collectors, but was foolish enough to trust to these auctioneers "expertise" - I might as well have just thrown them in the bin as trust them to Thomson Roddick.
Jan 29th, 2023