J & M Garden Machinery

Being the daughter of the owners of this family business, I thought it may be useful for people reading some of these reviews to know who is behind, and in front, of running this business - my mum and dad. Who I can testify hands down are the nicest, kindest, and honest people you'll meet. The challenges that I hear from them when coming home on the back of these unhappy customer' issues are wide ranging, from the fact that yes, sometimes, customers do forget which machine is theirs on occasion - particularly when a new body part has been added and machine cleaned. I can't speak for the flo-gas issue, or speed it takes to fix things - I'm no mechanic - but I do know their workshop is small and they do the best they can with what they have. Online reviews are a biased shame, a bit like politics, where's there's all too much name calling and quick judgements and not enough community support or consideration for two locals that have lived in the area all their lives. Trust me when I say they are by no means crooks or whatever else has been written, but hard working people who like us all, don't always get it right but if you are decent and hard working like them, you won't go far wrong here. Pop in and say hello :)
Nov 10th, 2022

Crooks plain and simple. Spent 160 on a strimmer here and less than a year in kept losing power. They had my machine for 4 weeks then charged me for a tank of fuel (same fuel left when I picked it up), fuel filter and carb stripped/cleaned- over 60. strimmer had exactly the same problem as when I left it- took it somewhere else and turns out the air filter had popped off at some point when id been using it and gone missing hence the lack of power- too much air being drawn in choking the engine. I'm rubbish with machines so should have known but trusted these people to sort it out. Machine had not been touched-if it had they would have quickly found the problem. Had it checked over by someone else who confirmed the others parts were original and had not been changed at all. Rude response on the phone and nonresponse to emails. Will never use again. Doesn't look like I'm the only one either (wish id read the appalling reviews). Avoid at all costs
Jun 18th, 2022

Went to buy a gas bottle, lad took the money on my card before getting it ! Like I was going to run off, then said we don't have any of that size, so I said no worries i can have a smaller or bigger one and pay the difference, no we cant do that ! I can only swap like for like! Which is not right, on flow gas website it says as long as its within the category . So said my only option was to have the money put back on my card, that was going to take 5 days . Asked if he can tell me the nearest place that do flowgas, no idea was the answer!
Jul 11th, 2021

Always a friendly service.
Mar 9th, 2021

Sells good quality products but their service and maintenance is both slow (5 weeks for a service and minor repair) and in my case challenging in that it almost came to my taking legal action when they tried to give me back a different machine from the one I left. Best quote from the owner during the saga, 'People do this all the time, they forget what their own machines look like'. Beware unless you like a long wait, followed by a drama.
Oct 20th, 2020