Oaklands Surgery

Not a bad surgery... yet to see a gp though
Feb 18th, 2023

Absolutely mess. I have been waiting over an hour for them to print a letter. Unhelpful reception who just said doctor has to do it and does not know when. Sitting here for this hour I have heard many people complain. Is this the new nhs
Jan 27th, 2023

Nov 24th, 2022

Can't be bothered to answer the phones it seems. My partner is on the ph waiting to get through right now . She has been on the phone holding for over an hour and 25 mins of that she is apparently number 1 in the queue! .last rime I rang the surgery I rang from the car in Southend 10 miles away I was on hold all the way from Southend to canvey ,finally actually walked in to the surgery where there was only one receptionist talking on the phone with no effort to hurry to answer the next call. I am now standing in front of the receptionist still on hold !!!!! Unacceptable
Nov 13th, 2022

By far the best surgery we've been registered with. Let's be honest, all surgeries have their issues with answering calls and giving appointments, but balance that against the amount of patients they have registered Vs doctors and nursing staff - wait times are often longer than we'd like. But the staff will always try to fix issues and whenever I've given constructive, polite and sensible feedback to the practice manager (Tracey), it has always been acted on. Pointless and unhelpful moaning isn't productive and doesn't fix issues - give them something to work to and they will. I've had my own issues with appointments, but I accept it's just down to appointment slots and demand. Well done team Oaklands Surgery, keep striving to be better, it is working!!
Oct 23rd, 2022