O2 Shop Canterbury

very unhelpful been an 02 customer for years and they cant help unless you bought from the shop! I bought from 02 online who were very helpful.
Jan 21st, 2023

Unprofessional staff
Sep 6th, 2022

Really appreciate the help I was given on Friday about trying to find a new phone. I've not bought one in ages and I was looking to buy the cheapest possible. The lady I spoke to was so helpful and although I wasn't able to make a decision at the time, I would definitely recommend going in.
Aug 16th, 2022

Do not trade in phones here. I was offered 180 for my old phone when I signed up for a new phone. I needed to wipe it so took in in a couple of weeks later and they said it would be 167. I noticed the difference but accepted it as was around the same amount. There was a tiny crack on the back which he processed on the screen, and he also input that there was no water damage etc., showed me the 167 on the screen and said it might be a little less when they inspect it. I got an email saying they'd give me 84. I said that was not what was agreed and they asked for the receipt which I can't find at the minute but 84 was never mentioned and he showed me 167 on the screen several times. They said they can't cancel it and return the phone as they processed the payment in spite of me raising a query immediately. I'd hate to think they did that to someone really struggling with money, so please go elsewhere.
Jul 26th, 2022

Visited to make an enquiry re changing tariff. Had a wait of 15-20 mins until an advisor was available. Sat outside in the sun! Enquiry resolved quickly.
Jul 16th, 2022