Thornhill Range Cooker Company

Had a Thornhill cooker for about 5 years - superb investment. Recent warranty visit was conducted by two charming engineers, who were polite, very clear in explanations, thorough and did a great job. They were perfect ambassadors for the brand.
Mar 10th, 2023

Impossible contact Thornhill after making a 500 pound bank transfer 11 days ago. nobody answers the phone or replies emails. Let's keep our fingers crossed!
Jun 6th, 2022

As of today Graeme has made contact via WhatsApp, 20mm hot plate rope and tape hope on way to Wicklow. Thanks Dominic.
Oct 25th, 2020

I ordered an thornhill eco range cooker in March 2018, I was told it would take approximately two months to make, three months later I hadn't heard anything so I contacted the company who said it was waiting to go off to be enamelled so would be a bit longer. After multiple telephone calls and emails I received it 8 months after I ordered it. It was delivered and placed in place but they had not brought all the connecting parts, several weeks later and messages to chase it up the parts got delivered but still no manual, so it could not be commsioned. We are now 4 months after it was delivered and still no manual so it is still unuseable. I have contacted the shop who have been reminding him, my Plummer has been contacting him and no reply at all. The service I have received from thornhill range cookers has been disappointing. I would be reluctant to use them again because we are over a year after I ordered the cooker and I have no idea if it's any good because I can't use it. I have also never had to chase anything up this much. When you are paying that much for a product you should not have to contact the manufacture this much just to get it delivered. **UPDATE*** I have now had my range cooker in and working for 8 months, and I love it. It works really well, I have had to reset it twice, but other than that no problems at all and thrilled with it. If they can get the ordering to installation process sorted then they will be on to a winner *reply to company response* Thank you for your response. I am not normally one to take to social media, but when I was getting no reply to calls, texts and emails for weeks and weeks on end I felt I had no other way to turn. I apologise if you felt my comments were nasty, I was merely stating my experience. The chimney was ready 3months after the order for the range was placed and no changes have been made since so I really dont see how that is being blamed for the delay! Grahams advance on how to fit the timer was very helpful and we appreciate that advice was FOC. Seeing that our plumber installed it I am very pleased that we didnt get charged for installation. The product it great and the people are friendly I just had a (what looks like one off) bad experience.
Sep 5th, 2020

Really helpful service and welcome. We were able to view a cooker we were interested in & have our questions answered.
Mar 29th, 2020