Pentland Homes - Saxon Fields

Houses are amazing
Oct 30th, 2022

Sep 11th, 2022

May 10th, 2022

Apr 4th, 2022

I have mixed feelings about Pentland Homes, Saxon Fields. I waited for 7 months for my new home to be built -I'm not faulting the workmanship which was satisfactory - my main grievance was I felt seriously let down because I found all the other new homes including those of the same build spec as mine were fitted with a glass porch and mine wasn't . I wrote a series of emails to Pentlands Customer Care asking for an explanation but got conflicting responses that were far from convincing. My home sticks out like a sore thumb from the surrounding 50-60 homes because it was the only one in the phase 1 and 2 development without a porch. I asked myself why had Pentlands treated me differently? Could it be that I was overly enthusiastic about the purchase or was it that I was a cash buyer? I don't know the explanation nor have I received a plausible explanation from Pentlands. I was told they were sorry about how I felt but they assured me that the porch was not included in the plan of my house -I had previously seen that my neighbour himself had the identical plan as mine but he was given a porch and I wasn't . I regret not questioned this earlier when I went'to view the half finished house but I didn't for a moment suspect I would be treated different to all the other buyers!
Nov 23rd, 2021