Shell

I just went today at 12pm and a young boy was being very rude to me and ignored me when I tried to pay. I was waiting for over 2 minutes as he was watching his phone, he took a look at me then went back to his phone. 12 April
Apr 5th, 2023

Had a good experience at the forecourts - there were disposable gloves and towels for a clean trouble-free fuel top up. However that good day's feeling stopped right at till. I had just earned a 1 discount from visiting Shell on my 10th time (actually I've been using Shell *exclusively* for decades so it's much more than just 10 times!). After I paid for my fuel the staff looked at me suspiciously and asked me to load the Shell app on my phone and then asked me to close the app. Then he asked me to reload the app to make sure he sees that I have 9 more visits to go. I was beyond shocked! Obviously he was making sure I wouldn't reuse the discount again at his station or another again by me rescanning the same barcode. Does he REALLY believe Shell's loyalty system works that primitively by the discount just being stored on the screen's barcode?! I hope not! I myself work in the IT/payment systems industry and am very confident it doesn't work that way! Never had anyone or any company told me what I must do on my OWN phone! It is the company's apps/backend systems' responsibility to keep track of customer rewards and redemptions and to prevent fraudulent transactions!
Mar 6th, 2023

Really helpful & courteous. Will definitely use this petrol stn again
Feb 18th, 2023

Awful experience. Went to pay and asked if there was an issue with all the unleaded and the cashier replied to me :" you are not going to go very far with 20 you are going to drive around to find more petrol and waste it" who's business is how much money do I put on? Was he paying for my petrol? How dare him and how rude of him to even make such comments.
Dec 8th, 2022

Another shell toilet out of order as usual. You pay for everything when it comes to toilet never available. Very appalling fr shell
Dec 3rd, 2022