Essington Mobility and Stairlifts Hednesford

I happened (by chance) upon Essington's shop in Hednesford high street while I was trying to get my mom used to a mobility scooter that had been sitting in her garage for a number of years. I was a little concerned that the scooter may have had a few hidden issues that could be hindering its current operability, or cause issues in the future. The lovely lady in the shop, Amanda, was very understanding, helpful, and gave me all the information I needed to get in touch with Essington's workshop in Walsall to discuss a full service. I called them the same day and spoke to Debbiewho was just as helpful and thoughtful as Amandaand arranged for the mobility scooter to be picked up the following week. We discussed all costs and options up front and I was given an impartial explanation of the services available. Not once did I feel that I was being 'sold' a service, rather, I was being advised on the best course of action suit my mom's needs. After several follow-up phone calls detailing the scooter's condition and the amount of work required, they returned the scooter two days before the predicted date. My mom's first reaction was, 'It looks brand new!!' She now has a big part of her independence restored, as well as her confidence to travel further afield on the scooter. I also have peace of mind that in the event of an unforeseen future issues, my mom can contact Essington for guidance and support. I returned to the original Hednesford store to thank Amanda and the team (Debbie, Steve, and Andy), and say how happy my mom was with the finished result. I also enquired about the possibility of insurance, what to do in the event of a breakdown, and future maintenance. Unsurprisingly, the level of aftercare was just as impressive and attentive as every other stage of process. This further assuaged any of my concerns. Overall, the level of communication, transparency, care, and customer service from start to finish was exemplary and unrivalled by anything else I have experienced in recent memory. I cannot recommend Essington and their team enough.
Jan 17th, 2023

Now I thought customer service was a thing of the past. But it is definitely not the case. Visited Essington mobility in Hednesford on Saturday. The lady in the shop went above and beyond to help us and get the correct shoe fitting. Can highly recommend them. They care about the customer. Thank you Janet Stubbs
Oct 15th, 2022

First of all would like to say not enough stars to give. This company deserves 10 stars. Went this morning to buy a mobility scooter for my wife. Amanda was absolutely brilliant, very friendly and demonstrated the scooter without fault. I would really recommend this company to anyone. 10 out of 10 for everything. Including friendliness, customer service and knowledge on the products.
Aug 6th, 2022

The staff helped me sort a mobility scooter and additional battery for my nan. Nothing was too much trouble. If I ever had a business I would model the staff on these ladies, absolute pleasure and made my day dealing with them
May 23rd, 2022

Just a quick visit to get a folding wheelchair for my mom. Excellent, friendly and informative service. Many thanks.
Mar 12th, 2022