G J D Jewellers Ltd

Having used chatwin for many years I'm sad to say that the customer service has declined. I took in some repairs and the lady just stared at me from the far end of the shop. She made no attempt to move or even to greet me. I spoke first and was greeted with frostiness. I felt very unwelcome and started to wish I'd gone elsewhere. Her tone and manner were not conducive to a good atmosphere and usually as a watch collector, I would've browsed the items. I'd taken my most recent repair in on good Friday and her manner led me to believe she certainly did not want to be there. She was indifferent and acted superior . I think it's very sad that a fine shop with such a good reputation should be let down in this way. I hope this can be used in a constructive way and that customers can once again feel welcome. This is in no way a personal thing .purely an observation of my experience. Update In addition I can now say the level of service has improved..so it would appear the staff have adjusted Thier views and are working towards customer satisfaction. My most recent visit was great. Thank you
Jan 21st, 2023

Very unwelcoming (apart from the gentleman who tried to help) however the 3 women gave an awful reception and they were easy to dismiss business, maybe this was because they were too busy having a chat and drinking there processco at 4pm on a Friday afternoon...very unprofessional. I also thought closing times were 5.30? Just a bit of advice if you are not willing to help your customers/ are closed, change your opening times on your website and shut your shutters! Never will I recommend anyone to go go to Chatwins just because of the reception and I felt an inconvenience. Safe to say I took my business where they appreciated any customer that walked through there door!!! I'm glad to see after reading there recent reviews I'm not the only one who has experience there awful customer service skills!
Jan 24th, 2022

Been twice to buy and sell very nice shop great friendly staff too
Dec 4th, 2021

SILLY, OVER PRICE, FOR WORK, TRIED TO CHARGE FOR ESTIMATE!!!
Nov 1st, 2021

Good job done.
Sep 13th, 2021