Papa John's Pizza

Have never had an issue with this branch. In fact, we would actively choose this branch over all other competitors due to the efficiency and quality of food. However, our last delivery in January was awful. Ordered at 8pm and it took AN HOUR AND 45 MINUTES to be delivered. I actually thought the tracker was broken as it was being prepped for ages. I called at one point for an update and was told sorry for delay its coming and then hung up on. Clearly the team were overrun with work. Driver was very apologetic but not his fault. The pizza itself was poor. The base was wafer thin with toppings piled on so you couldnt pick it up without it giving under with the weight. This meant the base wasnt fully cooked either. It was also lukewarm at best. Head Office gave a full refund. Looking at reviews it seems that a bad time was had around this time and more recent reviews are better, so we will definitely give them another go (due to the years of good service) and I will update my review if things have improved.
Mar 26th, 2023

Ordered for ASAP delivery at 19.33 a driver tried delivering the incorrect order which we returned, called the restaurant and explained they said 10mins we'll have our order. 30mins later we tried calling and nobody picked up. Went to the restaurant and got a refund and no pizza and they said driver had already been sent out. It's now 9pm and we have no dinner.
Apr 20th, 2023

Rather go dominos , at least they deliver on time
Apr 15th, 2023

My friend (whom I was with, that placed and paid for the order) did so and the tracking app said it had been delivered. After trying to call the restaurant, with no answer, we drove about a mile and a half to the location to despute the issue. My friend went in, a little confrontational. It is at this point, I would like to mention Rob. Who was there on his day off, trying to keep the place afloat (can personally vouch from actually witnessing his efforts) he resolved our issue, even giving us some nice deductions/compensation, by way of an apology. Huge props to him. He then had our order remade and in our hands within 15 minutes. If it wasnt for all this. I would of been giving a significantly lower rating. On a good day, I haven't had a problem with this branch. Some days s**t happens. I wouldnt warn against the place as a whole. But, it has its faults.
Apr 1st, 2023

Vegetarian options: Ok , vegetables were almost no.n existent
Mar 29th, 2023