Chestertons Kensington Estate Agents

Sumyee Suen is a light in the often dark world of estate agents. Moving to West London from the US in September 22 for a Masters I was really afraid of what I had heard about the apartment search. I began my looking from the US, and Sumyee went above and beyond to help me despite the time difference and my limited knowledge about the housing market here. With a kind word, a friendly disposition, and a steady professionalism, she has consistently supported me from the beginning through a rather fraught relationship with my landlord, who from move-in has unfortunately been fairly difficult to work with. When I reached back out to Sumyee recently with another landlord conflict she was immediately responsive and jumped back in to help me resolve the situation, escalating the problem to upper management when it became increasingly complicated. Sumyee been a delight to work with and I am very grateful to her for all she has done. I feel very lucky to be one of the likely few in London to have an entirely positive experience with an agent! Chestertons has found a real gem in Sumyee and I could not recommend her more highly!
Jan 7th, 2023

I have been in touch with very helpful, kindness and very energize positive negotiator (Sumyee Suan). Very very impress, and will back to again whenever I need in rental the property.
Jan 3rd, 2023

Jan 2nd, 2023

Nov 11th, 2022

I walked into several real estate agent offices while looking for a flat to rent and this office was by far the best experience I had. All thanks to Mark Paris! He was the kindest and most accommodating agent I met, and a genuinely personable individual. In a market where supply was extremely low, he managed to book me a viewing the same day we had chatted. In the following day, he was able to present me with several good options while all other companies failed to do so. He even called after transferring me to another Chestertons location to check in on how everything was going. I could not recommend this office more! See if you can catch Mark, he is super helpful!
Sep 27th, 2022