Cowshed

Short review: In general this is an expensive place that gives off a vibe of being cosy with promised high-quality service, but fails to deliver this promise. Many of the staff lacked warmth and friendliness. Long review: I have been to Cowshed three times. The first two experiences were OK! The first one was a 45 minute massage. It was good and the therapist was nice. So, before I left, I booked another appointment but this time for manicure and pedicure with two nail technicians. I went there for the second time. The nail technicians were nice but I wouldnt call the service one of the best experience as I have had more luxurious nail service in other places for less price. The rest of the staff and the receptionist could not provide a nice welcoming attitude. I went back for the third time. not sure why! I had a Cowshed gel manicure service. To summarize it: I left with lumpy gel nails that started having cracks on the surface only after one week! I was gonna say something to the technician but I really didnt think she was good as I kept pointing out at the dry skin around the nails to remove them several times. Also, I should mention there was a gel color dry on my finger tips which I didnt notice until I left! She didnt even check her work. The booking experience was not easy. The system didnt allow me to book the manicure and pedicure services at the same time. I tried calling the reception on several different days to request that but no body answered the phone. I emailed them, they replied with no availability and no options for other days to choose from. I personally believe that customer experience is important. The way youre treated in a certain business, the quality of the service and the booking system are all equally important. If youre willing to spend your money on luxury I suggest you find another place where at least youre welcomed in a better way!
Apr 28th, 2023

Apr 27th, 2023

Great service and great team. 4 stars for the limited color options for nails but a great place nonetheless!
Apr 26th, 2023

Impossible to get anyone on the phone at the primrose location and online booking system not great.
Apr 15th, 2023

Amazing ambience and service. Very relaxing environment, comfortable chairs, and great range of services. Will definitely come back and absolutely recommend.
Apr 13th, 2023