eve Sleep

Delivered the wrong product. No human customer service. Can only talk to an extremely badly designed bot. Horrible company. It went into Administration in Oct and the new company is not any better. Please avoid purchase this brand!!!!!
Jan 24th, 2023

AVOID THIS COMPANY!!!! Our mattress sunk on one side within a year! Eve were uncooperative then went in to Administration! The Company are not honering the return/exchanges/refunds! AVOID THIS COMPANY!!!!!!
Jan 2nd, 2023

In administration. No hope of money back on an appallingly overpriced, uncomfortable brick of a premium hybrid mattress.
Oct 28th, 2022

Note that Eve Sleep has gone into administration (I only found out after they declined my cashback on Topcashback). So stay the heck away. Bought a Premium Hybrid mattress, King size for 683 (you'd have to be a mug to pay full price for anything from eve because everything goes an massive sale at some point or other) Delivery was arranged for 08:58-10:58 via text the previous day, as promised. Thought that would leave me time in the morning to move stuff out of the bedroom which was blocking the way, including a bookcase, and hoover the top of the bed which had been gathering dust for a while. Doorbell rang just after I had woken up and still in my pyjamas around 8am. Turned out they had sent another text at 07:05, rescheduling for 07:43-09:43, when I was still asleep and at any rate to soon before the newly proposed time to be rescheduling. I was reluctant to take delivery at the time because as I say I needed to move the bookcase and other things, and hoover the bed as I explained to them. The guy was very persistent though and wouldn't take no for an answer. He said they could leave it downstairs, that it wouldn't be too difficult to take upstairs myself. It was a 55kg mattress and I am 63kg so that was clearly a lie. Even between the 2 of them they struggled. Eventually I relented and hurriedly moved the stuff out of the bedroom. Didn't have time for hoovering though. The guy seemed to have taken personal offence at me not wanting to take delivery at the earlier time at such short notice though, and clearly tried his best to ensure that the cardboard box scraped and banged against the newly painted walls as much as possible as he unpacked and carried them downstairs. He also littered the instruction leaflet in my front garden. Matress is fine and I'm sure Eve will be quick to shake off any responsibility for the atrocious delivery experience as it's a 3rd party, but it's all part for the service. Eve pay the courier for delivery, and I pay eve and don't have the option of getting it delivered by another, more trustworthy courier, so as far as I'm concerned it's ultimately Eve's responsibility to ensure that their customers don't have to suffer such a terrible experience.
Nov 14th, 2022

We have tried to email Eve Sleep quite a few times for the last month. We wanted to return an incorrect product. Email is the only mode of contact provided. No one has bothered to email back. in fact no response at all. Terrible customer service and I would be weary of this company in the future. Will spread the word.
Oct 18th, 2022