Wax London - Corporate Office

Horrible experience!! Stay away. I have NEVER seen such poor customer service. Countless emails to just make an exchange (different size), which they never even managed to handle. In the end they ripped me off, promising me explicitly a full refund of the shipping, which they never did.
Mar 10th, 2023

Wax London are the King of overshirts. Fantastic quality garments at a reasonably affordable price point (especially with their plethora of sales!). Couple that with their great returns policy, and you're onto a winner.
May 16th, 2022

I can not find a number or email of how to return a beautiful jacket I have purchased for husband for XMas. I have purchased 6 of the same style, a MEDIUM for all of them. This last jacket came with super short arm length and he can not wear it. Its like they sewed the wrong arms on the coat. I went to Fed Ex and the cost to return to you is far more than the coat itself. Please help me find a way to return and exchange. We love the jackets.
Feb 1st, 2022

I received their hybrid bomber jacket as a gift for Xmas and tried to return it since the fit was completely offthe sleeves were too short and tight while the body of the jacket was super bulky and oversizedand was told the window for returns had closed, even though it had only been three weeks since receiving it and in that time I had come down with covid. Totally crazy their return period during the holidays in the middle of a pandemic is so short. For such an elevated brand, their customer service is not.
Dec 12th, 2021

Great product - wear their t-shirts and overshirts almost every day. Customer service has always been very good when I've needed to exchange or return something.
Nov 19th, 2021