Cambridge Water

May 1st, 2023

Very poor customer service telephone operators.
Apr 24th, 2023

I've paid my bills by phone for years no problem. I'm totally disgusted with the lack of response on calls no shorter than 10mins minimum up to 38 minutes with no pick up. Worse than Virgin Media and that's no lie. Update. I finally got through 3 days later and settled my bill. The girl on the other end had no communication skills as she went through the process and said after I paid "Is that it then"? Not even a customary thank you!
Apr 23rd, 2023

Calling them 6 times a day. Spent hours waiting. No one ever picked up the phone...
Apr 18th, 2023

Easily most useless and woeful customer experience I have had in years. I'm not really one for public shaming, however the online accounts service doesn't work properly and have been on hold for 90 minutes and 30mins consecutively and staff don't seem to know what is going on. Its honestly embarrassing. Sadly water utilities are a regional monopoly, otherwise I would suggest staying clear.
Apr 14th, 2023