Thrifty Car and Van Rental Cambridge

I had a hire car from the Cambridge branch arranged through a insurance company. The car its self was fine in good condition. The over all experience with thrifty was OK but that was mainly staff from other branches helping me with enquiries. The Cambridge branch we spoke to one lady who ruined the service we received. She Was always rude on the phone and unwilling to help everything was a chore for her, on one occasion she put the phone down on my wife, even when it came to arranging the collection of the car she gave an hours notice and when I said it was fortunate my wife would be home and they should give more than an hours notice she got very rude to me on the phone . My advice if you don't want to help people don't do a customer service job.
Jan 28th, 2023

Awful experience. First, checkout takes comprehensive damage report on car. I've only seen this in third world countries. Be sure to video everything! Second, given this mania for noting even blemish, they were surprised when I told them that the car smelled like an ashtray and they we had specified a non-smoking car. Their response? Oh all of our cars are non-smoking. Really? When they smelled the interior (and noted it on their form thank god), that gave me a can of smelly spray to cover it up and said I could take it or leave it. Well, I was on holiday with my family so I had no choice but to take it. My three kids spent the first half hour gagging. Very pleasant. This, without prior warning they make you prepay a 700 pound damage deposit, which they refunded about 10 days after I returned the vehicle (and 2 emails later). Total scam operation.
Dec 5th, 2022

Awful. No Thrifty at the Arrivals in the airport, they were working thought Hertz. The 40 I paid for full cover when I booked through the airline they said didn't count as it wasn't through them. The Seat Leon I booked wasn't there and they could only offer a Renault Capture and I either had to pay an extra 120 or 800 deposit because I had a debit card not a credit card. I walked away at midnight and had to get a taxi across Gran Canaria and had no car for the week and lost the money as I'd paid online. After, No contact number/customer services to be found, couldn't call from Spain anyway. Had to take out a Spanish sim, make a WhatsApp account and then contact them on WhatsApp. Waited 2 days for the automated service to provide me a contact number only to get through to a girl in the Philippines who told me I could neither speak to the manager and refunds were not their policy! Under no circumstance deal with this company. Not dealing with them should be your policy, it is mine now. Booking ref: 741094062
Jul 1st, 2022

They dont want to work and give the cars on rent here they just tell the cars are completely booked. Worst experience I dont recommend anyone
Jun 13th, 2022

Nov 9th, 2021