The Norna

I spent two nights at the Norna, and I appreciated its location, despite different critical points which need to be stressed here below: 1 - House management is not on the spot and it might humper a good holiday; I have asked if I could have received a locker password after my check out and I never received answer. I`d like to specify that I contacted the house manager via email+sms+call. 2 - Guests consistently do not close the two front doors, fact that entails a dearth of security during the night, despite the obvious cameras. I suggest changing the lock in order to guarantee a better security. Overall, I might have suggested the Norna for the building location in Cambridge, but In the end the poor management by the house manager featured my personal experience, ergo my feedback as well (2 stars) Safety: The Norna has cameras, but it is not the best in terms of locks security (main doors).
Apr 28th, 2023

Apr 9th, 2023

Jan 26th, 2023

Dec 22nd, 2022

There was nothing wrong with the guest house nor the room. We stayed in a triple room and it was fine. What wasnt fine was the fact that the manager is a complete Karen. She yelled at my two friends who were sitting on the couch on the ground floor (they had their luggage in the lockers). We had checked out just earlier. She made them feel terrible. She wouldnt even then them use the restroom. She told them they had 5 minutes to leave the premises even though their belongings were in the locker. We have never had such a strange experience with such an unfriendly person, ever. Have some compassion for your guests and know that not everyone is out to get you. You were rude and quick to judge, and presented them with an undignified solution. Were sorry we stayed there. Edit: the owner replied which I thought their reply was a joke. Firstly, the room was not booked under my name - it was booked through my friend. How would it be possible for you to track us down through your security footage without you guessing who we are? This is really concerning for me. Secondly, our things spread out all over the floor? Are you kidding me? At most we had was one small luggage but we had backpacks which were in the lockers. Instead of being so defensive, and abhorrently rude to gaslight us into believing what happened hadnt happened, I suggest you move on. I think it is completely unprofessional how youve written to people in your replies. As much as it can be damaging for your establishment, your comments and feedback to others are a bigger reflection of the property. I would not recommend for property as it can be quite daunting for others to experience. This was our experience and we are absolutely entitled to how we felt it was. For you to say it wasnt so is not only insulting but a false perception of what happened. You were not there, and you did not experience what my friends did.
Jan 1st, 2023