Glyn Hopkin Fiat Cambridge

Very positive experience purchasing a new Fiat 500 from Glyn Hopkins Cambridge. Bailey was highly professional and handled all queries responsively and quickly. Negotiation on trade in vehicle was straight forward and all appointments were on time. 1 week from initial conversation to picking up the new vehicle - doesn't get much better than that.
May 3rd, 2023

I am delighted with the Fiat Abarth recently purchased from the Cambridge branch of Glyn Hopkins. The whole process went smoothly and professionally (thanks to Bailey Hamilton) and I shall recommend the branch to friends and colleagues. Many thanks.
Apr 11th, 2023

Although i had to wait quite a while for my car to arrive (13 months) the sales person who actually handed over the keys to my new car (Bailey Hamilton) was first class, very helpful and understanding. You get the full 5 stars bailey. Cars very nice and i'm enjoying it.
Apr 9th, 2023

Late last year I bought a used Fiat 500. At the time I was unable to test drive the car I wanted because, and I quote, "it needed a new battery". In the year before they sold it the previous owner had not driven it according to the log book, so the battery would have been both flat and in poor condition and out of any warranty (which latter require minimum milage, as Glyn Hopkins would know). I was told the battery would be replaced and the mechanical engineer I took with me at the time confirms this was clearly stated. When it was delivered (I was initially told they dont deliver and had to show them their own website on my phone to prove they do), I found it had several hundred extra miles on the clock above the amount advertised. I queried this and received no response or explanation. 4 months later I have just had to pay for a new battery to be fitted. The car broke down and AA diagnostics showed its battery to be, again, I quote, "old and unserviceable". I have contacted Glyn Hopkin about this twice but frankly will not hold my breath for an answer. I have asked if they have a complaints procedure but have received no response as yet. My experience clearly has been very different from other reviews left here. Maybe they just cant be bothered with used car customers. Ive had many cars over the years, new and used, and this is the worst exerience I have ever had. This is the only online review I have written and I strongly recommend not using this company. I beleive the true test of a company is how they respond, or not, when something goes wrong, and this company has not responded at all. I wont be buying from them again. Dr K ADDENDUM The brand director was indeed in touch and sent me a Glyn Hopkin internal receipt stating the battery had been replaced in July. Which makes it curious indeed that I was unable to test drive it in September because "it needed a new battery". (I actually took a mechanical friend with me who gave the car a once over while I test drove a similar model). He (the brand director) declines to comment on this factual point. I can only assume that someone forgot to actually replace the battery in July, or that by September a problem was already apparent with it which was not sorted out by the time it was delivered. He also stated that I should have phoned Glyn Hopkin when I broke down. I pointed out that I was alone with my car and could hardly wait until the shop opened the next day, hence calling out the AA. This received no comment. He also stated that the AA were "factually incorrect". On condition that I amend this review I was offered, not a refund of the new battery I had to pay for, but credit towards a service. I declined. Dr Kneissl As you have entirely failed to even respond to the points raised above it is clear that I would be unwise indeed to ever return to Glyn Hopkin for a service or anything else. Your silence (beyond providing an internal receipt dated months prior to my even attending the showroom) is deeply offensive to me. Had you said "opps, something has gone wrong somewhere, we'll look into that but we can offer you money off a service" I would have thought "ok these things happen, thats fine" but the implication by omission that I was not told I couldnt test drive the car I wanted and subsequestly bought in September because it needed a new battery is utterly outrageous. I have never actually had a problem with a car sales company before so I will stick to those companies I know and trust in the future. In disgust And how very curious it is that the (unverfied) google review rating is so much higher than the much lower Trustpilot review. Read those reviews if you are considering buying from this company. As a final note I have been informed that the battery that was removed from my vehicle was anyway not the correct battery for a car with stop/start, which mine is. Avoid. Avoid. Avoid.
May 1st, 2023

Two words: NEVER AGAIN. They had to replace the glow plugs on my Fiat 500L, they broke one and from there they kept the car idle for more than a month without doing anything. Increasingly high estimates to solve the problem, impossible to find on the phone, they pass you from one answering machine to another, they asked me to buy a Chinese kit on eBay and so on with increasingly absurd assumptions. From an initial quote of around 260, we were getting to around 1500 if not more, with no assurance that they would fix the problem. To solve it, I had to find another mechanic who came with me, he understood the problem and solved it in about 4 hours. In the end I still had to pay around 500 for a problem they created. Truly a disaster, I went to them precisely because I have a Fiat car and I was hoping for an accurate job, luckily I found another mechanic.
Apr 17th, 2023