ACG - Mobile Phone Repair Specialist

INCOMPETENT, UNTRUSTWORTHY AND DISRESPECTFUL ACG has proven to be incredibly unreliable and untrustworthy. Theyve lied or failed in every single interaction Ive had with with them. I recommend to all customers to avoid this place; there are plenty other electronics shops in Cambridge with more honest repairmen. If you must come here, be sure to back up your data and dont give any electronics that you urgently need because theres no guarantee if or when youll get them back. I came into the shop for a simple laptop screen repair. The repairman Will ended up damaging the laptop entirely so it no longer turns on. Its been over two months now and they still havent compensated for any damages, like they promised they would. It was an expensive laptop worth well over 1k. To recap the full story: I came in on a Thursday and originally, they said the screen repair would be done by the weekend. Come Saturday, they call to say theyve ordered the wrong part so it will take more time. One week later, they say its ready. When I come to collect, I find the laptop doesnt turn on! Apparently, they never had a laptop charger to test it with so they said to give a few more days. As a university student with all my work on that laptop and needing it for my masters project, I was incredibly worried. When I call them up a couple days later to check the status on my laptop, imagine my shock when Will refuses to give any more details about the situation, hangs up on me mid-conversation and evades my calls for the rest of the week. Eventually, he texts to say that they think the fuse was blown and hes taken it to a London repair shop. He promises to have it ready the next day. What does he say the next day? Oh, they need more time because now they think its a graphic card issue. Eventually, he admits that theyve completely broken it and promises to find a replacement laptop. A week later with no info, I message to ask whats happening, he says theyre still looking. Then, he claims to have found a laptop somewhere of the same model but when I ask for ANY details whatsoever (documentation, warranty etc), he claims There is no more I can say/discuss with you. I've done every thing possible to resolve this. The workshop reopens on Weds. They'll sort it and contact you by Friday. Your info will be on the new laptop. There is no more I can do or say to you. Even by this point, he refuses to speak to me on the phone. Unwilling to accept any old random machine they gave me without evidence of its condition, I demanded financial compensation for the price of the laptop that they damaged. Despite agreeing, its been over a week and hes not sent me the funds as planned. Now once again, hes resorted to ignoring my calls and messages.
Jan 31st, 2023

Been taking my phones to be repaired here for years! Excellent service, Sarah & Will are so helpful and explain everything clearly. Very knowledgable in their field and trust them 100%. Wouldnt go elsewhere for anything phone related. Cannot recommend enough!
Jan 24th, 2023

I have used ACG many times for both repairs and accessories, each time I have been very happy with the service. Theyre both extremely helpful and knowledgeable and their prices are always reasonable. Highly recommended!
Jan 7th, 2023

Professional, friendly service for a phone screen repair
Dec 4th, 2022

Great staff and service - highly reccommend this repair shop.
Nov 28th, 2022