Sure Petcare

(Translated by Google) For me the best customer service ever! Jasmine and Eliass are my contacts and are both competent and friendly. Don't change anything everything is perfect. (Original) Pour moi le meilleur service client jamais vu ! Jasmine et Eliass sont mes interlocuteurs et sont la fois comptents et sympathiques. Ne changez rien tout est parfait.
May 4th, 2023

Amazing customer service. My kitten managed to outsmart their SureFlap Connect to escape even when locked. Their team designed, built and sent me a frame replacement with extra protection so my cat couldn't escape when the cat flap is locked. Hands down one of the best customer service experiences I ever had.
Mar 27th, 2023

I have a Sure Petcare Microchip Cat flap. I had to contact the company a while ago as the lock had broken and although we put it back in and it worked for a while my puppy pulled out the lock and chewed it. I asked if I was able to purchase the replacement part and was told they would send one out to me for free. Fast forward 3 years and the lock has again been pulled out by my dog and she has. chewed it (luckily she didnt swallow it!) so I sent a contact to the company via their online form. They e-mailed back the next morning and again they are sending our a replacement free of charge. E-mail also received to show it has been sent 1st class. What brilliant customer service.
Mar 16th, 2023

(Translated by Google) Very responsive brand after-sales service. I asked for a spare reflective sticker: free delivery very quickly (Original) Service aprs-vente de la marque trs ractive. J'ai demand un sticker reflectif de rechange : rception gratuite trs rapidement
Feb 26th, 2023

(Translated by Google) After a little over a year of trouble-free operation of the pet door, the third battery change was due. After the new batteries were inserted correctly, the device gave no more signs of life? Not even with the old batteries. Customer service was informed by phone and photos were sent. Unfortunately, customer service, through their snotty behavior, conveyed that they wished to brush off the warranty claim by bringing up external influences on the pet door? Even though it always worked flawlessly? The accessibility, the behavior and the communication towards customers with a guarantee claim is miserable. We still don't know how to proceed, although the flap hasn't worked for 7 days? I would not buy anything from Sure Petcare again because they do not readily replace defective products under warranty. (Original) Nach etwas ber einem Jahr strungsfreien Betrieb der Haustierklappe stand der dritte Batteriewechsel an. Nachdem die neuen Batterien richtig eingesetzt wurden gab das Gert keinerlei Lebenszeichen mehr von sich? Auch mit den alten Batterien nicht. Der Kundendienst wurde telefonisch informiert und es wurden Fotos zugesandt. Leider vermittelte der Kundendienst durch sein schnoddriges Verhalten, dass er den Garantieanspruch abwimmeln mchte, indem er ussere Einflsse auf die Haustierklappe ins Spiel brachte? Obwohl diese immer anstandslos funktionierte? Die Erreichbarkeit, das Verhalten und die Kommunikation gegenber Kunden mit Garantieanspruch ist miserabel. Wir wissen noch immer nicht wie es weiter geht, obwohl die Klappe seit 7 Tagen nicht mehr funktioniert? Ich wrde nichts mehr von Sure Petcare kaufen weil sie fehlerhafte Produkte innerhalb der Garantie nicht anstandslos ersetzen.
Mar 2nd, 2023