Havebike - Collect and Return

Very poor service and misleading experience. I ordered and paid for a check-up service for my bike and Havebike came back with a proposed bill of over 450 in addition to the 59 I already paid. They wouldn't do any work on the bike unless all the items considered critical were accepted, with most of the items highly overprices - for example the quote for replacing the tires was 132, a service which I didn't asked for and I insisted could do myself. After several attempts to call, messages and unanswered emails I got my bike back but they kept part of the money paid for no service. I felt not supported and defrauded.
Apr 1st, 2023

Great service, good communication and excellent customer service. The bike was serviced, fixed in a couple of days and came back like new! The guy, that collected and delivered, my bike was super friendly and polite. I really raccomend Havebike.
Feb 22nd, 2023

Never collected the bike or contacted us to say they weren't coming. Then emailed to say bike was with them being assessed. If they can't keep track of the bike before collection I would not trust them to keep track of it once they've got it.
Feb 1st, 2023

What a great service! It is sometimes hard to find a place to service an electric bike but I could get it done at Havebike. The process is so easy! You book online, pick the day, you get an email the day before to give you a time slot and a call from the person picking up/returning the bike within an hour of arrival. You also get an email during the service to advise you of any additional costs (including specifications on what is essential vs. optional). It is just an all round great service. Will definitely use again for my other bikes.
Jan 7th, 2023

Seemed like a good service, easy to arrange and make payment. Not so easy to get hold of anyone when you need to make a change to your booking. Dont be fooled by the fastest option on the website which was a web chat- it opens a form to ask your question and youll be lucky if you get a response. Emailing was also an issue, no reply for 4 days. Having said that the bike was returned when originally requested, not on the new date I was hoping to push it out to. I can see new pedals and apparently I needed both wheels realigning. The check sheet that comes with the bike looks like a pretty thorough job. Was a bit more expensive than taking it to a local place but then youre paying for convenience. Would have been nice however if support had replied to my request to change the delivery date.
Feb 10th, 2023