Onto

I had the same experience as the previous reviews. Great concept, really easy to use and brilliant when you have a working car. However if the car develops a fault theyre not much help and when you return a car the costs they add on are eye-wateringly high. Makes this an incredibly expensive alternative to Zipcar, car rental or normal longer-term car hire.
Mar 28th, 2023

Do NOT use this company. Terrible customer service. Charged fraudulently!
Mar 4th, 2023

Initially when I received my car it smelt and had not been cleaned. It had some minor wear and tear which I logged. I also logged the wear and tear and damages that occurred throughout the time I had the subscription. After a missed payment they refused to take it on the same day within hours of me realising I needed to update my card details. I was at work and called to resolve this and they refused to take the payment and said they would be collecting the car within a few weeks. Once they received the car they emailed me over 3k worth of damage detail which they claimed was not within their wear and tear policy. When I appealed it with them of course I had no luck. They also asked me to post the key for the new driver. Which I did, and they're also trying to charge me for a new key. The app is terrible. Logging any damage does nothing - get the car fixed and any damages sorted before returning the car or you will be charged.
Apr 3rd, 2023

If your car breaks down, you might as well cancel, because you're not driving a car anymore. My car broke down (electrical system failure on an EV: will not start, nothing works) 17 days ago (it's still broke down). Over two weeks of my life has been spent on the phone with Onto and their infinite number of teams and partners to get it recovered and repaired. Every call is about 4-5 transfers so that I get the privilage of repeating myself again and again (PER CALL). Nobody seems to know what happened from the last call, what's going on, what's happening next, or a timeline on anything. I've had 4-5 scheduled callouts, each during specific timeframes on a specific days, but no one has yet to show up for any of these. I've had to put my life on hold and stay at home, waiting for the scheduled person to come and have them not show up. A courtesy car is only given once the car is picked up - which seems like a timeline of 2025 by now. And rather than give me a replacement car, I'm getting the run around on still waiting for a repair - again, maybe sometime in 2025. I've never experienced such incompetence in resolving a matter in my life. To this date, I have no idea when I'll ever get to use a car again. Onto is great as long as you don't encounter any issues with your car or need their customer service.
Feb 23rd, 2023

I am extremely disappointed with the car subscription service provided by Onto. Despite marketing themselves as a "hassle-free" solution that includes everything, my experience so far has been far from that. The car I was provided with developed a fault after just a month of usage, and when I tried to get it fixed, the customer service was non-existent. I raised a complaint about the issue, but the team completely ignored me, leaving me without any solution. To make matters worse, a call with one of their representatives was recorded without my knowledge or consent, which is a complete violation of my privacy. I expect better service from a company that charges over 1000 a month for their subscription service. I would not recommend this service to anyone as their customer service is appalling and they simply ignore you if you have an issue or a proper complaint. Save your money and go elsewhere!
Feb 21st, 2023