Notting Hill Genesis

I live in a flat in Gallions Reach - we have been having mice infestation in the balcony for months and they promised they would bring pest control - it never happened. I raised complaints online and they marked them as 'resolved' but never got in touch or did anything to resolve the issue. Also, there is a severe H&S issue with a neighbours dog's wee and fouling dripping on the residents' heads and bodies as they use the only available gate to access the building - NHG never came back to us residents to even acknowledge the issue. The worst agency I ever had.
Apr 1st, 2023

As countless others have already said, a complete joke of a company. Nothing gets done, staff seem to have zero accountability. I bought a flat with NHG owning the freehold, they charge 150 service charge a month but do not do any repairs or upkeep to the property. They also refuse to give me a breakdown of where the service charge is spent (which is illegal). My housing officer just completely ignores me, and complaints I raise get passed to the housing officer, who ignores them. I strongly advice anyone from buying a leasehold from them. Im sure Ill get a response saying how sorry they are and to contact them, but Ive been trying to contact you for 7 months! You contact me. You have my details.
Mar 12th, 2023

Accept an offer then change it last minute, meaning 6m in a hotel at my cost, agree to fix things before sale and then take 3 years to fix some, then deny agreeing & say its your problem. AVOID this shambles of a company as I wish I read reviews before, as Ive not met a single resident who is happy.
Feb 19th, 2023

This has to be the worst company ever if you're looking to buy a new build from this company trust me when I say do not even bother from day one I've had nothing but issues anytime you call or email them they will pass you around from post to pillar my bathroom was completely flooded because of the bad workmanship they do a few months ago I emailed plumbers report verifying it was down to to their bad workmanship across to them and still heard nothing back I had to redo my entire bathroom just to wake up this morning to find my entire bathroom completely flooded due to the flat upstairs most likely due to the bad workmanship they done on his flat I've had to change the entire lighting in my premises cause when one light bulb went out I found out out that it is old stock and they do not make these lights no more I have everything I need so I will be taking them to court
Feb 7th, 2023

I used to do maintenance for them and I tell you what, they do their best. Problem most of the time is with the residents. They won't answer phones nor reply to text messages from engineers and then complain about NHG not doing repairs. Most of the time people on benefits or those with fake disability to get benefits dont have time to answer a call(but not only limited to those people) Anyway don't listen to those bad reviews it's a great company
Feb 4th, 2023