Suremove removals and Storage

Do not use this company. They have both lost and broken items and are refusing to replace them, blaming me for them having been broken. Items were present and working before their involvement. My television was broken by them during the last move and they have acknowledged the fact, yet they are now trying to pass the buck. During another move they have lost my washing machine, air conditioner and other items. I will not be bullied by a company into submission due to their own mistakes for which I am not prepared to pay for. I believe the company owner is called Michael. The guys that actually performed the move are great. Accidents happen. But to leave a disabled person without a tv, that they have broken by their own admission, and to then try and pass the buck is wholly unprofessional and unacceptable. They are supposed to have insurance against breakages. Maybe they're cutting corners. Who knows. I am now worried that the items of mine that they have in their storage facility are not safe and maybe damaged. As access is by appointment only and are nowhere near me I find myself at their mercy. This is from experience. They have moved me 3 times so this isn't a one off incident. Go elsewhere if you value your possessions.
Aug 17th, 2022

We used suremove in February, and had them store our belongings for a little under two weeks. We were told that we needed to pay 4 weeks storage up front, and when we had our items delivered the remaining time would be refunded. When they delivered them to us there were several things missing. I mentioned this to the movers on the day and they said oh right, well bring that by tomorrow. They didnt. And so began the cycle of us emailing and calling and being promised our things returned and being lied to and fobbed off. We didnt get the storage time refunded, and weve been missing items for months now. Emails go unanswered, calls seem to be just lies. Were moving on to legal action now. This is the worst moving company we have ever used. I am not even that bothered about the refund, I just want my stuff back
Jul 11th, 2022

Dont use this company if you value you belongings. There was a break-in at their storage facility which they didnt tell us about until I queried why some of our things were damaged and items missing when they were delivered weeks later. Since then its been nothing but poor communication and dodging responsibility. This has been going on since December and still havent had a satisfactory resolution. We finally got a response from their insurers but the offer doesnt nearly cover what weve lost. To make things worse, Mike has been dodging paying the excess for months (despite saying hell do it every time we queried) and still hasnt paid what was promised. They might have good reviews for same day removals but when it comes to their storage facilities theyre either incompetent or criminal, because the amount of things that went missing was shocking. Well be reporting to the ombudsman but do yourself a favour and avoid the mistake we did - find yourself a reputable storage company because Sure Move isnt one of them.
May 19th, 2022

Critical: Professionalism, Quality, Responsiveness
Apr 6th, 2022

Services: Local moving, Moving-related junk removal Positive: Professionalism, Quality
Jan 9th, 2022