DPD UK

They merged my parcel with another person's order and delivered to someone else. They won't let me get in contact with the person and are also not sorting it out themselves. I'm wasting a huge amount of my time to resolve their screw up and they are very unhelpful
Mar 13th, 2023

Apr 21st, 2023

A driver called "Mohammed" at DPD Depot in Irlam has the most disgusting attitude that a human being could possibly have. He spoke to my wife and I who are in our 80's in the most disgusting and disrespectful manner possible today when we asked him for some help with putting the parcel inside rather than leaving it outside the door and used derogatory language towards us and when we complained about the rude words that he was using and said we're old enough to be his grandparents and he should respect the elderly, he said that he didn't care about us since we are not related. DPD, please investigate this individual and his actions thoroughly to avoid future issues between him and your other customers.
Apr 13th, 2023

Useless. Ordered a parcel and paid extra to have it arrive by 11th April, as I need it urgently for an overseas trip on the 13th April. Parcel has been showing as at our depot since 11th April, no changes at 2pm 12th April. Called customer service to be told it hasnt been loaded on the van today. Do not use this service
Apr 12th, 2023

Total joke, Driver arrived at my road but couldnt gain access due to roadworks. Could have taken it to the local pickup point for me to collect but decided to mark it as delivered. My parcel has now been stuck at the Irlam depot for 2 days. Asked if I could pick it up from the depot but was told that you cant do this anymore. Dont know if I will ever receive my item. Would give them zero stars if I could.
Mar 16th, 2023