Boots Pharmacy

Great experience picking up my prescription!
Apr 17th, 2023

While I was waiting for my turn in the queue, the elderly lady in front of me had been trying to find out why her prescription still wasn't in, after putting the prescription in two weeks previous. The young girl dealing with her took about ten minutes discussing it out the back with the pharmacist, before again asking the lady if it was a request or a prescription she had put in. the elderly woman told her that she had run out of some of her tablets, and the girl finally said that they had put in for her prescription again, and that she should check back in a few days. The elderly customer once again told her that she had run out of some tablets, but there was no offer of some on account to see her over the next few days, instead she just asked me what I wanted. I was given the same offhand, eye rolling treatment whilst buying something over the counter. The girl should not be working with the public, and is lucky I restrained myself from telling her so. Also, they NEVER answer the phone.
Mar 30th, 2023

We all understand the pressure pharmacy staff are under but repeat prescriptions fall off the radar for no apparent reason. The serving staff look as miserable as sin, almost robotic in their approach to customer service. The phone is never answered and supplies of medications for prescriptions are erratic regardless of how urgent the GP has stated. Never a pleasure to visit this branch.
Mar 4th, 2023

If a decent pharmacy opened in Byfleet this place would shut within the same month, the only reason this place remains open is due to lack of any alternative in Byfleet. Staff are often rude, long unnecessary waits, youre lucky of you get out of here in less than 15 minutes even for prescriptions sent directly from GP to pharmacy. Im fascinated to know what happens behind the scenes that means fetching a single item off a shelf and putting it in a bag takes this long. If youd just arrived from another planet youd be forgiven for they actually make the medicine behind the counter as it certainly takes long enough! Opening times are not consistent. Often found closed when its due to be open. You could always call in advance if they ever bothered to open the phone. If there was another pharmacy nearby Id go elsewhere in a heartbeat
Jan 11th, 2023

Honestly this is the worst pharmacy I have had to deal with. They never pick the telephone at all!!!! You cannot find out the status of your medication, delivery etc You have to visit the pharmacy in person for anything and when you get there something seems to always go wrong with the medication Absolutely DREADFUL I mean why do you list you telephone number if you wont pick phone calls ????
Jan 1st, 2023