Webster Design and Build

Positive: Professionalism, Quality, Value
Oct 30th, 2022

Michael and David are friendly, honest, genuine and reliable builders who worked tirelessly throughout the pandemic to deliver our project on budget and on time - an impressive achievement, given the circumstances. This was a tricky project which involved the construction of a 6m extension encompassing complex steel work, installation of 2 large, 3m skylights and complete internal reconfiguration. 3 months on and we are living in a family home which has been transformed beyond expectations. I wouldnt hesitate in recommending Webster Design and Build as a business that you can trust and that operates with integrity at its core.
Mar 7th, 2022

We used Websters to carry out a major extension and renovation on our house. The work was carried out on time and to a high standard. Even though we moved out for 6 months of the work, they kept us updated throughout and also helped with design ideas and negotiating with suppliers. All of the builders on their team were friendly and courteous, and they've returned without qualms to deal with minor issues since completion of the work. We would definitely recommend Websters and wouldn't hesitate in using them again for future projects!
Jun 25th, 2021

It is easy for the Websters (Michael and David Webster) to say to prospective clients that this is a false review and the facts were fabricated, and this is the sole reason I have written a lengthy review with images attached to support the below facts. I really hope nobody goes through what we have and are ripped off by the cowboys. I would not want anybody to face the horror situation we have faced and I hope the review below is useful, I urge you to read it in full if you are considering using Webster Design and Build LTD (WDB Ltd) for your building projects going forward. As much as I did not want to leave the relationship with a sour taste in my mouth, I was forced to write this review given the fact that Michael came to site and stated how does it feel going to sleep knowing you and your family will always have to look over your back and as clients were assaulted by Michael (and evidenced). We employed WDB Ltd as of 31st July 2020. It was 15 months in and the project was far from complete with numerous mistakes, lack of communication and most worryingly - threats to the homeowners and immediate family members. We were forced to evict WDB LTD from the site after they refused to return our house keys the day following a burglary in which the rear bedroom window was left open, front door left unlocked, ladders left in the garden to enter via the bedroom window and no lights/alarm/CCTV installed - materials were all on site since May. We delivered bathroom/plumbing, doors and flooring in April; we delivered the kitchen in June 2021 and all of these had just started to be fitted in September. 15 months after the build started the project was at least 3 months off completion (1-2 workers attending a day). In terms of plumbing work, 3 shower valves were fitted, 2 of which were tiled over in June. We asked the builders not to tile until the system was pressure tested and they refused. When we returned back to site, there were leaks in one bathroom and fittings done incorrectly in the 2nd. Both must be broken and retiled to rectify the issues. The 3rd valve in the downstairs bathroom is leaking which needs to be rectified. The drainage in the downstairs bathroom was installed at an upward slope (drainage flooding issue), and there was no solid base under the wet room tray. The tiler refused to tile the area until it was remediated. 3/3 bathrooms done incorrectly. Further to this, the boiler and tank were installed with serviceable parts not accessible (tank and boiler to be removed every service). We had damp issues when being built as can be seen in the images. The building work was done over the winter months and the blockwork was still very wet. The moisture had soaked through, the dot and dab absorbed the water and damaged all the plasterboard. Upon asking them about this they said its very normal and just plastered it over. The home was supposed to be sand + cement plastered, without us knowing they plaster-boarded the entire house only to say sand and cement was not possible after it was done (incorrect as stated from an external advisor). The skimming which was done was also of shoddy workmanship. The initial plasterers they had used were fantastic (left due to personal conflicts with WDB Ltd) & new plasterers were shocking as evident in the pictures. With regard to Electrics, WDB Ltd were supposed to fit heatmiser thermostats which were replaced by cheaper quality replacements with no mention before actioning this. The CAT6 wiring was incorrect everywhere (images attached brown vs brown/white cables). The LED drivers were never installed as agreed (in a centralised place) and the excuse from David was the drivers cannot be located that far. Evidently the brothers have no clue with regards to electrics, as two rooms were directly above the centralised driver location (
Mar 13th, 2022

Nightmare builders, they do not know how to build, they do not know how to communicate, they love to take shortcuts and they love to use the same words "we are the builders, we have built houses before and it cannot be done". Low and behold, now they are no longer working at my fathers property (thank god for that), all of the mistakes have been fixed. Things that were stated cannot be done, have been done, and the multitude of mistakes are slowly being corrected to ensure the house is safe to live in. I recall the days Michael and David Webster would call my father on personal mobiles at 7am, shouting at swearing at the top of their voices for no apparent reason. I had said they should not be taking this, however the good nature of my parents meant they wanted to give second chances to the Websters even after huge mistakes (not being able to install steel beams, leaks in bathrooms, mould setting through the walls, plumbing and electrics being done incorrectly and no drainage in bathrooms). David even went to the extent to say to my mother she is not welcome in her own house and should not be coming if she can't handle his language and attitude. With the Websters having run away from the house, refusing to give the house keys back (which they still have 3 months on) and threatening to rip down the house, the negativity around the entire project has gone away and although the build is significantly over budget, i am happy to see my parents visiting the house, happy, with no stress and with the peace of mind knowing things wont be failing, falling down or even worst in the years to come. Having seen what my parents went through employing these contractors, i really hope this review is useful to anybody even considering employing them. With the multitude of contractors in the Area, it is very easy to find reputable contractors who you can deal with. These contractors lost almost 50% of their subcontractors during my parents project due to fall outs, arguments and lack of organisation with subcontractors having to do work more than three times due to the incompetence of the Websters. Their own sub contractors have told my parents that he has failed to pay them for works and they have also left him. We have public videos and messages shaming WDB which showcase the sheer behaviour and outright rude manner in which the brothers treat clients, sadly Michael Webster is aware of this and has deactivated his Facebook Page in light of this. I hope this review is helpful to all reading and i wish you the best of luck in your future project. It should be a fun, fulfilling and exciting project, rewarding all of your hard work. All the best.
Nov 28th, 2021