Watford Audi

May 3rd, 2023

Dear readers- do not use Watford Audi. EVER. As a resident of nearby Northwood- My wife booked in a service to replace a faulty windscreen demister in our Audi Q4 etron. Having provided clear details of the issue- I dropped the car off on Friday 28th April & got a call from Jess at the end of the day who advised that no fault could be found despite our explicit instructions & informed me that the service team had decided to run a 7 hour software update instead. This meant that my car stayed at Audi Watford for the bank holiday weekend and caused me significant inconvenience and disruption without an offer of a replacement or courtesy car. Jess advised that that our car should be ready on Tuesday but could not guarantee this. More importantly- Jess advised that they had still been unable to locate the fault. I was left utterly speechless. Does this level of service fall in line with the world class capability & aftercare that Audi claim to provide? On Tuesday 2nd May, I called Watford Audi again (knowing I would not get an update otherwise) and I was informed that the lead technician had finally discovered the fault(!) that I had specified in the service request but could not carry out the repair as they had not been provided with repair guidance via Audi. I was left stunned. Why would they need Audi to spoonfeed them with such a minor issue?! I called Watford Audi again at the end of the day on Wednesday 3rd May. No answer. I got a callback at 4.15pm to tell me that my car was ready and yet when I arrived, I waited 15 minutes before I had to ask for the whereabouts of my car. The staff told me that birds had excreted all over my car so that they needed extra time to clean my car. Why call me if my car wasnt ready to collect? After speaking to an ex-employee of Watford Audi- they advised to call and ask for head of business to complain if youre not getting anywhere. I wont be doing that- Ill be sending a formal letter of complaint directly to Andrew Doyle- CEO of Audi UK given my companys wider relationship with the VW Group. As per the other reviews- I would steer clear of Audi Watford.
May 1st, 2023

I was thoroughly impressed with my experience at Watford Audi! This was my first experience with Audi or owning an Audi, and the process was so smooth, reliable and straight forward. Richard at Audi Watford was very helpful, extremely knowledgable and patient throughout the whole process, explaining everything through from the detailed specs of the car and all the finance and order options, as well as the additional extras which I ended up purchasing. Richard made sure I understood everything, and also arranged a test drive in the exact car I wanted to test, and allowed a full test drive (not just up and down the road like I've had in the past!). Without his help and guidance, I might not have bought my car which is wonderful and I'm so happy I did! I love driving it, and very happy with the service I have received and the level of cover and service options and after care I have received. If you're thinking of buying a car, I would absolutely recommend paying Audi watford a visit - I would certainly go to this dealership again!
May 1st, 2023

Apr 29th, 2023

Apr 28th, 2023