Affinity Water

The worste company ever very rude customer service
Feb 2nd, 2023

Awful company I have seen some of there ford transit customs sat in carparks near me for hours with out moving a disgrace I thought water rates were gonna come down not up useless bunch
Jan 26th, 2023

Completely useless text me at 7.47 this morning to read outside metre it 1.20 now nothing yet I can't go out,This is second time when I ring I just get held on line to someone come on covers up with some excuse starts all over, There is no water in he'll for these greedy horrible living lot,holy water they need.
Jan 11th, 2023

Sent my partner a letter saying don't pay on the card until they write to her again so she didn't. They are now adding charges and sending debt collectors for non payment even though they are the ones who said not to yet. They are aware I am her carer and of her mental health struggles and that she cannot speak on the phone. They have just told me they will proceed with their action unless I take responsibility for the account, I do not appreciate my partner being gaslit, discriminated against and myself being blackmailed by affinity water. Disgusting treatment of 2 vulnerable customers.
Jan 6th, 2023

Awful company. Their attitude is 'let our customers buy water softeners, we do not care about reducing calcium in your water. So if your boiler/kettle etc. continually scales up far quicker than before Affinity took over you now know why. Thousands of people will end up using chemicals in needless water softeners but that's ok as long as they keep their shareholders in profit and happy.
Nov 10th, 2022