Firestartoys.com

TLDR: Don't buy from these guys if you're US-based, want to receive your order, and want good customer service. I ordered back in mid-November 2022. I received an email about 3 weeks later informing me that I would be notified when my package shipped. A month went by and I heard nothing. So I reached out to their customer service who then provided me a tracking number via their carrier, Royal Mail -- they also told me there was a holiday strike and various issues with Royal Mail so my package could be delayed. Umm...ok. So, my package supposedly made it as far as New York before getting sent back. I reached back out to customer service in December 2022 to request a refund and they informed me they would have to receive the parcel back in hand before refunding me. So today, January 25, 2023 (yet another month later), I reached back out to their customer service only to be told the following, "When an order is returned to sender, it can take the same amount of time or longer to be returned to us than the first attempted delivery to you. This is due to this parcel not being a priority delivery for the courier. Also, due to the continued Royal Mail industrial action and the recent Royal Mail cyber-attack, we are currently seeing further substantial delays in Air Mail Tracked delivery times. Once we have received the parcel, we have to input these details onto our system for us to then be able to contact you regarding redelivery. In the meantime, we have updated your delivery details for you so they are now correct. We appreciate your understanding and patience whilst we wait for the parcel to be delivered to us." Umm...guys, hate to break it to y'all, but I ordered through Minifig Me (also UK-based), paid for their DHL courier service and received my package with full updates and tracking at every step all within 2 weeks! At this rate, a solid 2.5 months later, I will be surprised if Firestar Toys provides me with my refund, and I recommend them to no one, ever. Want Lego bricks and parts in the US? I've had great luck with Brick Owl or Toys Pro. Want cool custom minifigs from the UK? I can't recommend Minifig Me enough! But if you value your time, money, and sanity please do not order through Firestar Toys. Update 02/02/2023 -- Firestar has replied to this same review on Trust Pilot claiming they have refunded me. Upon reviewing my account the return is pending, *finally*. It took 3 months to get this resolved since I ordered. The last customer service person I spoke with was unfortunately unhelpful, and towards the end of our conversation, I found them to be somewhat passive-aggressive. I'm grateful this is resolved.
Jan 8th, 2023

Dont buy. Either ship it too late or incomplete. Very expensive and unhelpful customer service
Jan 2nd, 2023

Ordered with this company and it never arrived. Emailed them proof of purchase and never heard anything again. Emailed customer service and they never bothered to reply then suddenly 3 weeks later after a number of emails just refunded with no explanation. Avoid!
Sep 6th, 2022

Use code FSVKBA to receive an awesome 10% off your purchase!
Aug 1st, 2022

Very impressed with Firestar Toys. I got some bits and pieces to decorate a Lego themed birthday cake. A gigantic stock of stuff, a user friendly website and a swift delivery service. Everything present and correct when it arrived. Will use again and highly recommend
May 5th, 2022