IVF London

Amazing experience using IVF LONDON, very clear communication throughout, very clear on pricing and time frames. Staff are very kind, friendly and very professional. The clinic has all the latest technologies and protocols which they tailor specifically to you. You feel you are very important to the team. The only place I will use for my future IVF care. If you want the best care - come to IVF London
May 1st, 2023

Initially we went in to make enquiries, we were made so comfortable that we were booking the next appointment there and then! Our experience was nothing but positive ember through some of the hardest bits and we found that it made the treatment even more special as we got to know the staff. Our son will always know the staff as his family who helped mummy and daddy have their dream.
Apr 27th, 2023

Agreed with Alex, I often needed to mail them or call them as they forgot to share something which they promised me to send to me. I also felt they forgot me, which made me worried. I planned to take treatment here, but because of the lack of communication, I decided to go to another clinic.
Mar 19th, 2023

I could not recommend them enough, all of the staff were attentive and compassionate. The process was clear and concise, my wife and I were so happy we went with them!
Dec 27th, 2022

We had 2 rounds of IVF with IVF London. In the first round, we were happy with the service they provided. The staff were very helpful, especially the nurses and we felt looked after. But the 2nd round was a completely different story and from the experience we had which was unsatisfactory, we would NOT recommend their services. Throughout the 2nd round there were a number of complaints we had to make. These are just a few We were threatened with our treatment being stopped - 2 days before egg collection, I got a phone call from IVF London saying that we had an outstanding invoice that needed to be paid. The invoice was for a missed cycle in Dec, but we only received it the day before this call in February. I said I was in the middle of something at work and that I would call back this afternoon to pay it. They responded by saying We cannot proceed with your treatment until the invoice is paid. This was quite upsetting, as there was no reason why we wouldnt have paid. We had already invested a lot of money in the entire process upfront. This invoice was minimal in the scheme of things. Lack of communication at vital stages of treatment, where they were meant to call with results and didnt. We were having to constantly chase & we felt like they had forgotten about us. This was in the blastocyst stages & with the genetic testing results. o Blastocyst results - We didnt receive a call on day 5 of the blastocyst. I only realised at the end of the day when the clinic was closed. I called the next day (day 6) to ask where we were & they assumed I had an update on day 5, at which time I said no one called us. This wasnt acknowledged and they didnt apologise. o Genetic testing results - We were told we would get a call within 2 weeks with the genetic test results. We were on tenterhooks for those 2 weeks waiting for the results. We didnt hear anything for 17 days. I rang the clinic. I was told that our embryologist was on holiday. I asked if there were any results, but I was told I would have to wait until she returned from holiday the next day, as she was the only person who would speak to the lab and she would call me tomorrow. I waited until 3pm the next day. After hearing nothing, I called the clinic again and got the answering machine. I left a message and was called straight back and told that the machines in the lab had broken down and had been broken for the last 2 weeks. The lab hadnt informed IVF London of this apparently. And that the machines were being fixed this week and we would hear back next week. We found it hard to believe that they werent waiting on other results and only found out after we had chased them. As a private clinic, we expected a good level of communication, sensitivity and support going through this difficult journey. We paid a lot of money for a private service and feel like it was totally unsatisfactory. The communication was very poor and we lost all faith in this clinic and service. It felt like we had been forgotten. The response we received to our formal complaint was completely disheartening and we interpreted this as them devaluing all of the points we had raised. We never complain about things, but we feel that we wouldnt want anyone else to have to go through this when they are going through an extremely emotional roller coaster dealing with IVF in the first place. Looking back over some of their 5-star Google reviews, now look slightly dubious, especially when they have no comments and one was posted by a staff member.
Nov 18th, 2022