JD SPORTS FASHION plc

Apr 29th, 2023

If I could give zero stars I would. I ordered two polo shirts for my husbands birthday. I received an email to say my items were despatched. Both items were listed on the despatch note on the email. I then received an email from Yodel to say what time they were delivering my parcel. I was in when they delivered it and when they handed me the parcel, I thought it looked too small and light to have two shirts in, and because the packaging was not JD Sports branded packaging I thought it must be something else. When I looked closer though the sender address was in fact JD Sports. I immediately opened the parcel and lo and behold there was only one polo shirt inside. There was no paperwork/invoice at all, just the one shirt. I immediately reported this using JD Sports online form. Customer Service (whose name is Bulut) replied and basically after going backwards and forwards told me my order had been picked, packed and delivered and that both items were packed together and so they were not willing to discuss the matter further as they believe they have fulfilled their end. They just directed me to contact my payment provider to see if they could help. Which causes me, the customer, extra work, undue stress and a husband with a missing birthday present. I ordered online and paid upfront. I stayed in and took delivery. The parcel did not look to have been tampered with so if when I open it there is only one item in there instead of two, then surely the error has occurred during picking/packing this order? Items dont just suddenly jump out of sealed packaging and disappear. Customer Service will not resend the shirt, nor refund me. So I have no item and financially out of pocket for something which is not my fault. All they keep saying is to go back to my payment provider (which I have) but this is still unacceptable. I feel like I have been ripped off and scammed and they dont care. They clearly need to take a closer look at what is going on in their picking/packing departments as there is something untoward going on as mine is not the first complaint like this on here recently. Unless they are aware and are just happily ripping customers off. BEWARE!! Do not use this company!
Apr 25th, 2023

One of the worst service I been receiving from your company taking money from customer its fine but when you need to refund its very difficult for you to do customer Need to do everything for his money really but costumer service from top to the store staff
Mar 13th, 2023

I am a retail branch manager as is my wife a branch manager in the same centre as the JD clydebank shop so this is very unusual for me to leave a negative review as I know the impact this can have on the store My wife bought a 100 Nike tracksuit 2 weeks ago that she would wear traveling on holiday i said at the time of purchase that it was a mother's Day gift and if it wasn't suitable could we get money back as it was different to what she would normally wear....we were told yes no problem Today is mother's Day and decided to return it only to find it as it's 15 days since purchase she was a day over so they wouldn't return it I phoned the shop and did speak to a lad who was very helpful and this review is no reflection on him as he was very nice and tried his best to help however he said the manager had said as it was over 14 days he wouldn't do anything for us. (One day over) My issue is it was clearly explained that it would be a mother's Day gift at point of purchase and we were told it was no problem this turned out to be the opposite so we feel very let down from a store we use regularly for clothes/trainers for our son. It's clear in this day and age of customer satisfaction being one of the main drivers in retail JD have no interest in this and dispite saying a return wouldnt be a problem left us having to exchange a mother's day gift to trainers for our son. Just a very poor experience
Mar 10th, 2023

Feb 13th, 2023