Creature Comforts

Lovely holiday for your pets when you are on holiday
Jun 28th, 2022

Jun 6th, 2022

Always delicious food
May 27th, 2022

.We booked Creature Comforts, Swadlincote to look after out home and pets during February 2019 half term. They contacted us every evening to let us know that our pets were doing ok, giving the impression that they were actually spending time with them as agreed. In reality, Mr Bloor left at around 8am every day and returned at 7pm every evening. He returned for just 4 minutes one day, 10 minutes the next and that pattern continued throughout the week. The only time he exercised our three dogs was on the last day, where he stood at the back door and threw a toy for them ONCE. Our dogs were bored and destructive, and we had informed them that our eldest boy had recently had a couple of minor strokes so we didn't like to leave him too long. He was left for long periods of time by this company who promised to care for our pets. The cat litter was cleared out twice in six days (used by two cats), the chickens did not get cleaned, fresh water or food topped up. They had contacts in case of emergencies but did not inform them or us of their absence. They only admitted to it when they were caught out by the fact our neighbours mentioned that the dogs were barking lots and they hadn't seen anyone at our house. After reviewing our CCTV we discovered that they hadn't been here. The eldest two dogs became extremely ill the week after our return. The resulting vet trips established that this is possibly due to a build up of toxins from eating the contents of the cat litter tray as they were left to do so each day. We did our research and found this company on NARPS. They came with all good reviews, insurance etc., however, it would seem that NARPS allow their customers to choose not to publish poor reviews if they dont want to. It makes a mockery of the review process. NARPS have upheld our complaint against this company. What should have been a much needed break has made us regret ever going away. We are gutted that we left our animals in the care of this company, and have lost trust in anyone doing the job properly. They let us down, and more I importantly they let our pets down.
Mar 23rd, 2022

Yet again we've been able to enjoy a holiday comfortable in the knowledge that Debbie and John are taking great care of our 6 pets.
Apr 27th, 2020