High Street Dental Practice

Excellent customer service and patient care today when I came for my appointment to see the hygienist. Lisa the receptionist was friendly and welcoming and sorted out all my follow up appointments. Ziyad assisted by Aishia were both kind, reassuring and put me at ease all the way through my appointment. Ziyad provided me with lots of advice and informed me of everything I needed to do in regards to after care. All in all I was very satisfied with the service.
Apr 27th, 2023

Got a phone call last minute that my appointment will have to be pushed back. Which I originally booked a day off at work. Then when I got to the new appointment slot which was first thing in the morning. The dentist arrived late (30 minutes). I was in the room for no more than 2 minutes. Dentist didn't really check my teeth. Pretty much had a quick look. All rushed as he was late
Apr 15th, 2023

This dental practice is terrible. Made an appointment for 24th April 2022. Had an email last week cancelling it without reason. Rang to make another appointment on Monday 27th March, was offered an appointment for the next day. I accepted it. 30 minutes later had another email cancelling the appointment with no reason. Totally unprofessional
Mar 27th, 2023

Good luck getting an appointment, everytime you rebook they cancel. Miserable staff on the phone, manager that just shouts. Looks like private is the only way forward these days, massively gone down hill
Mar 15th, 2023

Couldnt recommend this practice as failed to look after my basic needs as a patient - being registered with a NHS dentist shouldnt mean you are second best to private patients. Being told you cant book in an emergency appointment and having to travel to a different dentist because you lack a duty of care isnt what I consider to be a service level anyone should receive . No consistency in dental staff and lottery of seeing a regular face . I feel sorry for the reception staff who are genuinely polite but hiding the fact this practice cannot and should not be given any NHS status . A shame as when I joined the practice it functioned well for a while . Wouldnt touch this practice full stop.
Feb 27th, 2023