Huws Gray Burscough

Visited this site 2 weeks ago to buy some blue slate was told they didnt have any in burscough but did in formby so I travelled a 20 mile trip to their other store to pick up the slate which I needed. I then opened the packet to find that it actually contained plum slate. So I travelled to the burscough shop to return it today as I assumed with the shop baring the huws gray name that they would return their own products but no. They wanted me to travel to formby - another 20 mile trip to return what was essentially a faulty item. Very poor customer service
Jan 10th, 2022

The lad on the gate was very helpful and polite BUT counter staff were just terrible, no eye contact, no manners. I gave my 500 order to the competitor down the road. These lads are either poorly trained or under too much pressure. Either way you lost my business.
May 1st, 2021

Apr 26th, 2021

Mar 13th, 2021

Before I was even a customer I was verbally assaulted by a member of staff for trying to park. For someone who is Autistic I found this whole encounter extremely upsetting. Note to management 1: Put signs up for customer and employee parking to avoid confusion. Note to management 2: Maybe consider customer care training for your belligerent employees. The employee in the Astra made a point of parking in 2 spaces. He must of been extremely excited to eat his sandwich or the hi vis vest was causing some sort of power trip. I'm sure the belligerent gentleman will have his side of the story to tell and yes he would be correct I did tear out there like there was no tomorrow. If I am spoken to like a 12 year old I will behave like one. On the other hand the staff and parking was by far better at Firwood, For people reading this I'd consider them 1st!
May 2nd, 2023