The Gourmet

Rude Rude RUDE!! What more can I say!? And not for the first time since the new owners have taken over! I called tonight wanting a delivery, I had to ask the man on the phone to repeat himself several times and with each time his attitude and rudeness got worse! I was told there would be a 2 and a half hour wait for a delivery (this was at 8.15pm so not peak times on a weekend). He said if I wanted it sooner to collect. No customer service at all, think it's time to find a new Chinese, such a shame! I should point out the food wasn't great last time either!
Apr 2nd, 2023

Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Mar 26th, 2023

New owners are very friendly and accommodating, beautiful tasting food and very fast service , this will be my new local take away!
Mar 8th, 2023

We ordered a couple of main course dishes one of which was duck in plum sauce. When it arrived they had sent sweet and sour duck which had around 20 chunks of pineapple in it. My wife phoned to tell them of their error and the lady on the other end said that they put pineapple in the duck in plum sauce? Had no intention of rectifying their mistake even though we are only about 300 meters up the road from them, appalling service (lack of) if anyone in Burntwood likes pineapple pop around to ours we have a bucket full in sweet and sour sauce!
Feb 26th, 2023

Found a peice of glass in my food and mushrooms when I specifically said NO mushrooms, also came lukewarm.. dont waste you money here its diabolical
Feb 25th, 2023