Allure

Service: Hairstyling
Oct 3rd, 2022

Im a loyal customer of Allure and a really lovely woman called Gill does mine and my daughters hair all the time. But unfortunately, what caused me to leave this 1 star review is a recent occurrence. Last week I called to get my 16 year old daughters hair highlighted and they told me that it was illegal and that they will check with their boss whether it would be allowed. They never got back to me so today at 12:15 I called. I asked again and they said that they could do my daughters hair. When I asked why I was told two different things, the lady proceeded to ask me whether I was sure that my daughter is 16? Then she proceeded to say that they need to check with the boss whether it would be allowed even though 2 minutes prior it was perfectly fine. Then she told me to lower my tone in a rude manner when I asked why it was now not allowed and she hung up the phone suddenly. This is appalling customer service as I didnt have a tone. I was just curious as to why I was told multiple different things. The customer service was terrible. As a customer Im not meant to be essentially begging and pleading to get my daughters hair done. I unfortunately dont know the name of the lady who answered. Allure has now lost me and my daughters as customers as well as all my friends who currently go there as I will be spreading the word of this terrible customer service and lack of basic human decency.
Sep 2nd, 2022

Fabulous friendly staff, lovely clean salon. Great experience
Apr 6th, 2022

Always a great service with friendly and talented staff
Oct 21st, 2021

May 16th, 2021