Willowbank Care Centre

May 3rd, 2023

I cant thank this care home enough, they have gone above and beyond in the care and kindness they have given to my mum, all the staff are soo polite and thoughtful and make sure that my mum is well looked after. Thank you x
May 3rd, 2023

My grandmother was at Willowbank for a number of years. I have nothing but kind words to say about the home and staff. Her health declined rapidly towards the end and the care and support they showed to her and to us to this day stays in my mind.
May 3rd, 2023

May 3rd, 2023

Wouldnt even give it 1 star but you had to. Unfortunately my grandma passed away in 2020 during covid due to neglect from Willow bank nursing Home in Burnley Lancashire. My grandma had rheumatoid arthritis and she suffered with mental health. Apart from this my grandma was a loving, funny, caring, mum and grandma. Willow bank care home want to be ashamed of themselves. During 2020, whilst Covid was happening unfortunately my grandma has ended up with an acute broken neck of femur which we found out after she had passed. Which means she wouldve been in pain and the care home didnt even report it. My grandma struggled with her arthritis, but she was never incompetent like the care home seem to think that she was. They have taken no accountability and my family are suffering without getting any answers . How can Willow bank not take accountability for the numerous times that my grandma was stolen from when she was alive and after her passing, this includes perfume money, food. My family have not received justice since this is has happened. Especially my mum and my aunties. Who have now lost their mum, due to the care homes inability to care for my grandma. Willow bank is disgusting and god forbid this happens to anyone else.
May 3rd, 2023