Fleming & Howland

Service: Couches/sofas Positive: Punctuality, Value
Apr 19th, 2023

(Translated by Google) excellent quality and best service!! (Original) hervorragende qualitt und bestes service!! Service: Custom furniture
Apr 17th, 2023

Positive: Professionalism, Quality Service: Custom furniture
Mar 15th, 2023

Critical: Professionalism Services: Custom furniture, Furniture repairs, Couches/sofas
Mar 11th, 2023

Update as of 30.04: I promised to update the review if i receive the sofa. We did receive it on 27.04 and I would say i am in awe of the quality of product and hence anyone questioning quality of products is wrong. The price point Is justified. The sofa looks stunning and brings life to living room. However, the logistics process is not up to mark.... Instead of planning anything with customer, all we got is one date and that was after lot of emails from me to Fleming & Howland and from Fleming & Howland to Logistics company. We had to pay the driver himself to assist us in getting sofa inside because we could not have organized it on short notice. But sofa is awesome and i would like to thanks Fleming and Howland for keeping their promise on quality --------------------------------------------------------- I placed an order back on August 2022. It was scheduled to be finished/finalized/delivered by December 2022 - January 2023. However the manufacturing of sofa was finalized in March 2023 and one can believe that production can be delayed. We were told that delivery would be made soon and we will be contacted by delivery company to schedule a date. We have informed the company about our upcoming holiday time and all we keep on hearing is that delivery will be scheduled this week (i.e. in week of 24th). As of today, we have not been contacted by any delivery company and all we are wondering is will we even receive our sofa or are we getting duped of 7000 euros. For a company which is renowned for making luxury furniture since 1780, i am willing to accept delay in manufacturing but i am quite not able to understand the delays in their outbound delivery specifically when the manufacturing of the product is confirmed as well as payment have been made and that too when such a huge sum of money is involved. Just responding back to my emails (and that too when I called them and mentioned that no one is replying to my emails) and repeating the same message but no "action" also shows lack of professionalism. And question is should I be expecting some magic to happen in 4 working days. Would the Delivery company just call and inform us about their arrival without aligning anything about delivery? Are we expected to just sit at home and wait for delivery company to just contact us? I am not sure if we will get to the sofa or not (if i do, i will update my review) but one thing i can confirm is that i will think few times before i place next order :( Services: Custom furniture, Couches/sofas
Apr 28th, 2023