BB's Cafe

My experience at BB's cafe was utterly appauling. Staff don't know their lefts froms their rights let alone what's going on with the cakes! I couldn't get an answer on what many of the cakes were. When I finally found suitable sweet to top off my day out to Boundary Mill it turned out I required a voucher to be eligible for that cake. But also that I didn't need a voucher, but I did need a voucher etc. After backing and forthing over whether I was allowed the cake I instead opted for a simple cream filled delicatessen. Which was a let down after being tempted by the might be members only cake. In just mad about the voucher. Really.
Feb 19th, 2023

Unnecessary queue for seats. Waved to a cleanish table where we put our reserved stand on. We had to queue for baked potatoes while about 20 people went past us. Totally ignored by staff without an apology or explanation. When they eventually condescended to serve us. No beans no chilli. Salad was mixed with yesterday's with brown bits on ends. Coleslaw 90p extra so didn't bother. Another 10 min to be served coffee. Got back to table after 20 min to find someone sitting at table. Asked to be seated again and got tutted at. Had to get new cutlery as the ones given were dirty with food crusted on. Potato was lukewarm and hard in the middle. I had been told good things about this cafe but won't bother again. 6.90. for this was not value for money. Staff were ignoring customers and not making eye contact. Not busy but queues due to poor service with staff hanging about with a sulky attitude. No urgency to serve or look after customers treated like an inconvenience. Disappointing
Jan 7th, 2023

Me and my mother visited the cafe today and was assisted by a lovely lady named Emma she was very helpful and my mother said she will be the reason she visits the cafe again great member of staff and a great experience many thanks Julie
Jan 4th, 2023

Had a lovely cuppa and a bit of food and sat looking out over Pendle.
Jan 1st, 2023

Worst soup ever Complained about the soup, told we couldnt swap it and suggested we ask to try next time. The soup was very watery and had no taste at all. No childrens meals so not a place to eat with children
Dec 20th, 2022