Cruttenden & Son

lovely staff and very quick service. Would definitely recommend.
Jan 29th, 2023

I have used Cruttendens to buy gifts for people and have rings resized for years. In my opinion, they do an absolutely beautiful job resizing rings. Cruttendens resized a ring that was left to me by my grandmother and my wedding ring, which another jeweller said they wouldn't attempt to resize as there were diamonds in it. I was devestated and thought I would never be able to wear my wedding ring again. However, Cruttendens did feel they could resize the ring for me and they did a wonderful job with it. I cannot understand the negative reviews given and can honestly say that I rate this jewellers highly.
Nov 27th, 2020

We took a watch in for repair. Quoted 275 and a turnaround or two to three weeks. The weeks went by and there was no contact from them. After about four weeks we visited the shop and we were told "sorry not ready but don't worry we will call when it is". Two weeks later I called for an update and was told there was a problem with getting the part but don't worry we will call you. I did say at this point that for the money being charged this was poor service and suggested a good will gesture was in order. I was told that under no circumstances would we do that. After just short or nine weeks and still no phone call from the shop at any point we called them again. Told the watch was ready to be collected. Watch collected with no apology for either the delay or lack of communication. Conclusion....... 1. Extremely shoddy service. 2. Do waste your hard earned cash in what must be the worst shop in town for customer service. 3. There are much better jewelers in town clearly.
Dec 11th, 2022

Hello, i had a ring to be resized 3 weeks ago and had no reply please can you contact me please, Wayne fenn
Mar 21st, 2020

My friend bought it here. Returns were not accepted for something which was bought on the same day. VAT receipt wasnt provided either.
Nov 23rd, 2019