Cotswold Gateway Hotel

Apr 30th, 2023

What a thoroughly delightful experience. Staff were so pleasantly helpful, nothing was too much trouble and all at your own pace. The dinner was amazing. Highly recommend visiting the Prince of Burford. Food & drinks: Succulent lamb and tender steak made our visit so memorable.
Apr 26th, 2023

Apr 26th, 2023

To whom it may concern, I hope this message finds you well. I just would like to share how frustrated I am of my experience last night (22-April-2023) at the restaurant. We arrived and got a table. (2 adults, 2 kids). My husband ordered starter for himself, and my kids and myself just mains. We also ordered drinks. We said to the female waitress with short dark hair, please serve all the food all together as my husband is the only one having starters. My english tea was served nice and hot. I asked the female waitress, short black hair, for a sweetener, she said yes. Nothing came, my tea was staring to get cold. I asked another female waitress, long hair this time for a sweetener. Luckily she gave me. My husbands starter was served. No mains arrived. My kids now hungry (1 year old and 5 yrs old). 40 minutes later i asked the same waitress where is our food. She hand signalled the other staff with long hair. We were advised is it coming. 56 minutes later, mains arrived. Nothing special. I asked the male manager what happened, we were advised it seems like they did not know that we wanted our food served altogether. Few tables of guests have arrived in the middle of our long wait. They have all been served. While we were waiting hungrily. Our night was ruined, we are on our way to visit London from Gloucester. But we just called it a day and just returned back home. We hope you guys realise the impact of not listening to your customers when they place their orders. We may just be one of the many tables you serve in a day. But this may be a special meal tgat we may have anticipated as a family. We are highly disappointed and upset. And rest assured will never go back to eat there again. Shocking experience for my family. No compensation whatsoever offered at the tike of the restaurant visit too. I did not even touch my fish and chips when it arrived as i have almost finished a teapot of tea due to the ling wait. Unbelievable. All the best to you all. Please do not do this to other customers anymore. Regards, Carla & family
Apr 26th, 2023

Apr 24th, 2023