CCTV Installations London

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Security cameras
Apr 2nd, 2022

Securico were very professional turned up on time and did a good job They were very thorough and knowledgeable,took time to explain everything and put my mind at ease I would highly recommend this company I am in my 70s and they were very helpful explained things to me as they went along best price too by far as I had a few quotes a lot higher and nowhere near the quality of what I now have Thank you guys brilliant job I am one very happy customer Mrs brown Services: Technical support, Installation, Security cameras
Feb 6th, 2021

Critical: Professionalism
Jun 28th, 2020

shocking after care, don't want to know you after install, system not working and call center a joke
Mar 27th, 2019

Really disappointing. I was originally impressed with the initial point of contact and the detail they went through at the point of sale but thats where it ends. The two gentlemen who installed the cameras and hard drive were amature at best, clumsy and didnt seem to have an idea of what they were doing. Immediately once the units were installed I was asked the write a Trustpilot review and handed their tablet. I agreed I would but wanted to check the work carried out before writing one. I was later told to write a review before they left - I didnt! At this point the installation wasnt working as we were still awaiting for our broadband to be installed - not the problem of Securico but was promised it was a case of plug and play. It wasnt. Once the broadband was installed I called up and was booked in for a callback. They couldnt get the system working so had to be re-booked as he had to do another callback! The system now works but the notifications dont and this has been dragging on since June. The latest was I was booked in for a phone call at 4 today. I waited until 4:30 before calling and was advised theyve been busy and they would try and get someone to call today. I explained I especially left work early. I was then advised someone would definitely call back. At 17:15 I called again. The gentlemen on the phone yet again was very polite and said I was next to be called - NOTHING! A wasted half day off. This is just a snap shot of their incompetence and poor customer service so I would advise you choose very carefully before making your purchase. Im glad I didnt write that initial Trustpilot review but will endeavour to do so in due course.
Mar 17th, 2019