Citadines Barbican London (Apart Hotel London)

May 1st, 2023

Apr 29th, 2023

Apr 28th, 2023

(Translated by Google) Stayed for 12 days. It was so nice to have a coffee machine where you can drink freely, and the staff were friendly. The water in the bathroom sink was not draining well, so I asked for help, but the staff went back and forth three times to handle it. There was a sewage smell in the bathroom, but the staff took good care of it, so the bathroom no longer smelled. Thank you so much to the staff who took care of it. However, the sink kept smelling like sewage, so I had to keep the room window open while I was out. It was a satisfactory hotel except for the smell of sewage. (Original) 12 . . 3 . . . .
Apr 18th, 2023

(Translated by Google) The rooms are very large by London standards and were clean and spacious. The location is also great, you can reach two subway stations in 5 minutes. What really bothered us was the unfriendliness of the staff. On our first night the alarm system went off in our room and the neighboring room and we had to change rooms after about 20 minutes. However, no one ever apologized for the inconvenience, it was even claimed that we must have sprayed something in the room in the middle of the night. This unfriendliness in the entire situation handling has disappointed us very much. We were also treated very rudely at check-in. In addition, the room was never cleaned or tidied up during the entire 3-night stay, which we were also a bit disappointed about. We will not book this hotel again. (Original) Die Zimmer sind fr London-Verhltnisse sehr gross und waren sauber und gerumig. Auch die Lage ist super, man erreicht in 5 Minuten zwei U-Bahn-Stationen. Was uns enorm gestrt hat, war die Unfreundlichkeit des Personals. In unserer ersten Nacht ging in unserem Zimmer und dem Nachbarzimmer die Alarmanlage los und wir mussten nach ca. 20 Minuten das Zimmer wechseln. Allerdings hat sich nie jemand fr die Umstnde entschuldigt, es wurde sogar behauptet, dass wir wohl mitten in der Nacht etwas im Zimmer versprht haben mssten. Diese Unfreundlichkeit in der gesamten Situationshandhabung hat uns sehr enttuscht. Auch hat man uns beim Check-in sehr unfreundlich behandelt. Ausserdem wurde whrend dem gesamten Aufenthalt von 3 Nchten das Zimmer nie gereinigt oder aufgerumt, worber wir auch etwas enttuscht waren. Dieses Hotel werden wir nicht mehr buchen.
Mar 25th, 2023