Farfetch

Farfetch overloaded my Mastercard with the amount of 7,085.00 .And without ever having any condact with this company before! My credit Mastercard was issued by Eurobank .Which is the best ever bank in Greece! Do you think so? Anyway Farfetch is a scammer company.
May 3rd, 2023

Terrible service - ordered shoes for holiday; they sent the wrong ones and refused to send the correct ones without another payment?! Then ordered the correct pair again, they arrived and were not true to size in fit. Called the store at 6.30pm which says open until 11pm and they're closed. Called the website helpline and the line doesn't even connect. Absolute nonsense company charging a lot of money for goods which should come with a minimal level of service. First pair (sent in error) have yet to be refunded.
Apr 26th, 2023

Absolutely no customer service. Sent me a wrong product and handled it terribly. Not shopping here again.
Apr 17th, 2023

Bought an item on monday evening and everything went perfect. I received my order in mint condition the next thursday. Shipment was with UPS and their information (tracking details) were reliable and correct. Would recommend
Apr 3rd, 2023

A couple of weeks ago, I purchased 3 pair of shoes to get the right color, size, fit for my wedding. With considerable financial exposure, not usual to me, I decided to go this way as I wanted something special for this unique occasion. None of the 3 unfortunately worked (for different reasons: too big in size, not the right colour and not fitting perfectly) and I had to return them all. Two of the returns were successful, with the refund sorted smoothly. The 3rd pair instead, according to Farfetch staff and the boutique, arrived 'damaged'. I received only 2 photos taken from the bottom of both shoes, where marks of humidity, scratches and dirt are showing. No further explanations in the pre-formed email. I replied straight away, asking for more info, providing evidence of the shoes in question in the context where I tried them (my bedroom, on top of a clean, wool rug). I provided evidence of the way I tried them, that is 1 shoe per pair - the other shoe of each pair kept in the dust bag inside the box-. And then I photographed the shoes before repacking them to return them. Regardless several photos sent, and information provided, to prove that what I received photos of is NOT what I returned, and after requesting more information about the shoes, that is other photos of them from other angles, as I cannot even see the color as well as I cannot tell that those shoes are the ones I sent back, no reply received from Marta F, the person from Farfetch in charge of this case. I also called the Customer Service, where I received reassurance that I would have received assistance by the person dealing with the case, but no emails, calls or any other signs received since. I am extremely disappointed and utterly annoyed as I cannot accept that such a premium service cannot provide the minimum assistance and support on such a situation: no explanations, no clarifications, no details or further info . I don't accept to be made responsible of something I didn't do! I did return the shoes in the most impeccable conditions. How on hearth would I be so sloppy and return a pair of used shoes, expecting a refund? I'm not one of those high street customers, mass consumers who don't value high quality and high level of manufacturing. On top of this, I don't accept Farfetch assumption that I am taking advantage, expecting a refund on something I wore before returning. What I saw in Farfetch photos is not what I sent back How can Farfetch insinuate that the damage was provided by me? What happens in fact after a box is handed to the courier? Why should I be made responsible if something happens along the way, where other parties are involved? Why Farfetch is not helping? This is ridiculous! After this experience I am not comfortable using this service again, called premium and paid a lot of money without a single line of support. It is a massive shame, but I will not recommend Farfetch at all to anyone.
Mar 11th, 2023