Capital One

Would urge anyone to stay away from these thieves, had various fraudulent transactions on my account. Reported it to them and theyve taken the scammers side. Reported the matter to Action Fraud whove confirmed its not the first time Capital One has done this, be aware and exercise extreme caution when taking out one or more of their products. Ive cancelled both my accounts with them.
Apr 1st, 2023

Do not do business with these lazy cowboys and thieves if you wish to keep a clean credit history. I was late being paid from work in Oct 2021, therefore my direct debit was returned. However a few days later I went onto my online portal to pay what I owed. The portal gave me option to pay the minimum amount which I chose and paid. Now, 1 year and 7 months later! they add a missed payment to my file. When I complained I was informed I should have paid an extra 4 then what I paid. I informed that their portal gave me the minimum so I paid in good faith and I received no correspondence informing my account was in any arrears. However, they are now refusing to remove this from my credit file because this is apparently my fault that their system tell me to pay the minimum amount that is not the minimum amount and then added 12 late payment fee to my account!
May 2nd, 2023

Terrible experience with them regarding the my old credit card default. When I spoke with them on the phone they offered me pay in full we ll remove default on your name. Now they saying they cant see any confirm on their system and they dont record the phones etc. there was no point topay in full if I hold the default. Be careful record their call and make proof while working with them. Lots of lies here runaway if you see this company.
Mar 24th, 2023

I think Capital One have been 'abusing' my mental health for Profits for themselves. Im paying 30% interest. i sent them a letter asking for help, in regards to when they are adding fees, also asked them to send me sms when my payments are due, which is a facility they offer. they have not done this, and every time i inncur serious fees. on forums i can see how many people with disabilities and mental health issues have similar problems. my letter has still not been answered, i have sent 2 to them here in the UK. ( this review is accurate and i am the real person and the person that has experienced this )
Feb 14th, 2023

Cancelled my card application without notification because the ID sent in was not sufficient. Tried about 3 times over the period of 3 months. The company is stuck in the stone ages and its far too difficult to deal with them.
Jan 15th, 2023