Feather Down Bucklebury Reading
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Chamber Rating
-
Jane Kershaw
May 15th, 2021 -
hayley winship
Aug 31st, 2022 -
James Nicol
Apr 21st, 2022
Contact Info
- 142080804
Questions & Answers
Q What is the phone number for Feather Down Bucklebury Reading?
A The phone number for Feather Down Bucklebury Reading is: 142080804.
Q Where is Feather Down Bucklebury Reading located?
A Feather Down Bucklebury Reading is located at Bucklebury Park Please Hill, Bucklebury, eng RG7 6RR
Q What is the internet address for Feather Down Bucklebury Reading?
A The website (URL) for Feather Down Bucklebury Reading is: https://www.featherdown.co.uk/location/bucklebury-reading/?utm_source=google&utm_medium=gmb&utm_campaign=location
Q How is Feather Down Bucklebury Reading rated?
A Feather Down Bucklebury Reading has a 2.0 Star Rating from 2 reviewers.
Ratings and Reviews
Feather Down Bucklebury Reading
Overall Rating
Overall Rating
( 2 Reviews )
hayley winship on Google
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James Nicol on Google
Firstly, for some reason when we booked our payment didnt go through. Despite receiving a booking confirmation they never bothered to contact us to let us know that the payment hadnt cleared and instead just re-marketed the tent to be booked by someone else. Perhaps we should have checked to make sure, but Id expect more from the company - even one email just to pre-warn us that they were going to cancel our reservation if we dont pay by x-date would have been nice. Without rambling on, there was a big group of us and we managed to work out a way in which we could spread out across the tents that did get booked.
Regarding the stay itself, the setting is great and the farm is lovely, as are the facilities. The staff unfortunately were very young and inexperienced. With age comes experience and where there hasnt been the opportunity to gain experience, training is required. I think the company would do better to ensure their staff are better trained in both customer service and the great outdoors.
Even trying to ignore all the above, the stay is advertised as glamping and the accompanying price is certainly at the higher end of the options out there. For the cost of the stay (equivalent to a week on a Greek island in a 5-star hotel) I would expect things to be better. The tents are great and were clean and tidy. However, we were not provided with any kind of welcome info to let us know how things worked. The provided oil lamps (the only source of light at night) did not contain any oil and by the time it was dark - there were no staff onsite. We were only provided single duvets, despite having a double bed. The gas canister that heats the shower water ran out, once again at a time when there were no staff to replace it and whilst there are spares located nearby, they weigh 50kgs. When we left we carried all our luggage across the fields only to be told by one of the staff, oh we could have put those on the golf buggy for you.
If this was a 100 a night stay, Id be giving it 4-5 stars as those issues are par for the course. However, its nearly double that and I dont believe the cost reflects the actual value based on my experience.
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Jane Kershaw on Google