Costa Coffee

Only pop in for a coffee. Friendly service . Could have the option to sit outside in their garden area. Parking: All down one side of a one way street. Pay by card/phone.
Apr 27th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 10th, 2023

I went to Costa this afternoon with my 3 year old daughter and Im afraid to say it was a very unpleasant experience, the worst customer service Ive had in any service sector. The lady that was making our drinks was so rude , aggressive and dismissive . I dont like my hot chocolate too sweet and I merely asked the lady serving me if she could make it not too sweet. The lady didnt take my request to well and started bashing and chucking things away that shed started preparing in attempt to show her frustration of the inconvenience Id caused her . Nonetheless, she still made the hot chocolate in the way I requested and when she handed it over she was still all grumpy. I apologised to her and said that Im sorry that Id somehow made her upset by my request . She then responded and said I am tired of having to re-make drinks when I have so many things to do. I couldnt believe as a paying customer I was made to feel bad for asking what I wanted and my daughter had to witness this aggressive behaviour. Anyway, I took my drink and went to sit down and decided I just cant let this slide , this is absolutely unacceptable. I went to the customer service iPad to write my feedback of my experience . Whilst I was there I asked the lady what her name was and she refused to tell me and kept saying ..its there ?! But not showing me or telling me . I then had to asked one of her colleagues if I could speak to the Manager and to tell me the name of lady colleague serving me which she said was Joanna . She said there Manager wasnt there and that she was still new and couldnt help much. I went back I tried to speak to a Joanna and tried to calmly tell her about my experience and that I was not happy . Again she was dismissive and kept taking over me . I went back to my table , picked up our drinks that hadnt even been touched and took them back to the till and told her we were leaving . There was no way we were going to sit down and enjoy a drink made by someone that carries so much toxic energy and lacks any knowledge of what customer service means . Anyway, as we approached the door she says she wants to give us a refund but with no sense of remorse for her behaviour. I said to her it ok and to be blessed. For me the money is nothing , what matters more is the experience so a refund wasnt going to help me with anything. When I go to Costa it has always been the experience that I have valued the most and thats what always made go back again and again. I am very upset I was treated this way and that my 3year old daughter had to miss out on her drink and whiteness such terrible behaviour from an adult that should know better . Joanna should not be serving customers with that kind of attitude , it is completely unacceptable and doesnt represent the good Costa standards that I am familiar with.
Nov 3rd, 2022

Costa, stopped for refreshment on a 6 mile walk, perfect.
Nov 1st, 2022

Jun 28th, 2022